Microtel Inn & Suites by Wyndham Columbus Near Fort Benning

“Enjoyable”

This is a small older hotel but it is well kept, clean, and the staff is super nice and welcoming. We have been here twice already and it’s been the same both times.

“Nice place”

Nice place, It was clean, It had very nice employees that were pleasant to deal with. Good location for our needs

“WOW to the staff, MAKE SURE your type of pet is welcome!”

Good: Though a little cramped, the single queen bed, pet designated room seemed and smelled very clean. Small frig, but the coldest one we can remember, protecting our personal snacks, and refreezing our "freezer blocks" for our return trip home. Frig and microwave also clean. If you care abou... lisää

Good: Though a little cramped, the single queen bed, pet designated room seemed and smelled very clean. Small frig, but the coldest one we can remember, protecting our personal snacks, and refreezing our "freezer blocks" for our return trip home. Frig and microwave also clean. If you care about cable TV, probably the most extensive channel list we've ever seen. If you like fresh air, the window even opens! A/C was very good, kept room cool and not overly noisy unit. Didn't use pool, but area looked well kept and clean. Even the elevator was clean! Coffee, tea, hot water 24/7. The Staff were friendly and available as needed. Meh: Continental breakfast...clean area, but not a fan of mostly cold, high carb options, or hard boiled eggs for breakfast. Pancake machine not working at our visit. PETS! BE AWARE!! Though a pet friendly hotel on Wyndham's website, where we made the reservation well in advance, the local owner had recently declared a moratorium on cats. When we arrived with our one cat, during an Army graduation weekend (unlikely to find ANY rooms locally much less reasonably priced at this point) we were informed they no longer accepted cats, and were initially turned away despite the reservation. Stunned and frustrated, we argued our case of not being informed of this new policy, the graduation weekend, so on. Staff alerted us that had we made the reservation directly with the hotel and reserved a pet friendly room, we would have been told. The staff finally took pity on us and went up their chain to see if an exception would be possible. Well, yes (thank you Staff), but we had to provide a $200 deposit in addition to the normal pet deposit. Not happily, but with relief, we had the ability to do so (not everybody can). And we knew our cat would not create problems, we'd get it back. Fast forward to checkout. Different staff. Knew nothing of the policy, the form we'd signed about taking responsibility, a special charge of $200, and no idea how to refund us. They were good enough to check the room for us and verify on our copy of the form the room was left in good order, refund should be given. The manager was called, and we were told she would be in shortly if we could wait. We did. When she arrived, she promptly resolved our situation, refunded the $200, explained the staff that was there at our departure were relatively new and apologized for our concerns and inconvenience. She also encouraged us to return any time with our cat as we had demonstrated appropriate pet care and left the room in very good condition. So again, BE AWARE. No matter how or where or with what hotel you make your reservation, contact the hotel directly to make sure the pet you are bringing will be allowed. Cats can cause a lot of damage by spraying, and may be less welcome than you think! Lastly, a shout out to the staff. Unfailing in their sympathy, support, professionalism and sincere willingness to problem solve with positive and patient attitudes. Can be unusual in this day and age, and we have to commend it. By name, Angel, Angelica, Jaylen, Josh, Phoenix were the names we have. One gal helped Angel to facilitate us problem solving the check-in, sorry we don't have her name, but it was totally a team effort that day AND on the day we checked out. On that basis alone we could recommend this hotel. Thanks to one and all!

vähemmän

“Okay”

The room was clean but needs to replace carpet also rooms need to be updated looks and color, staff was helpful and friendly. It’s a great location close to most shops.