Holiday Inn Express Colorado Springs Airport, An Ihg Hotel

“Great Experience”

We stayed over Christmas here, and were really pleased with this hotel. Observations: 1. It is recently renovated. While the "outside" had a slightly-aged look, the inside looked like a brand new hotel! Both the lobby area as well as our room seemed brand new. 2. The bed was comfortable, bat… lisää

We stayed over Christmas here, and were really pleased with this hotel. Observations: 1. It is recently renovated. While the "outside" had a slightly-aged look, the inside looked like a brand new hotel! Both the lobby area as well as our room seemed brand new. 2. The bed was comfortable, bathroom was perfect. 3. The pool area and hot tub were great! It was good to see this be a priority as I had noted a review that it had been down. In addition, some hotels - including IHG properties - are filling in their hot tubs or not putting them in new hotels, including another location in C-Springs. A couple of the jets weren't fully working and the maintenance guy mentioned the water level was a tad low, but it was great to us. 4. Staff was GREAT. When we arrived on Christmas Eve for our early check-in, the key card system was not working for anyone and they had to individually check us in. The manager had just arrived and yet solved the key card issue within 90 minutes. All the hotel desk clerks were friendly. In addition when I was using the pool one morning, the employee emptying the towel bin walked over and handed me two fresh towels. Finally, I had a great conversation with the pool/hot tub maintenance guy who seemed to really put an emphasis on ensuring the pool/ht were clean and working. Only negative was that on one night, there was a disturbance in the parking lot at midnight with people shouting. Also, the hotel locks the doors at midnight so there seems to be a safety concern. Note: The Hotel is next to a Holiday Inn, which has a damaged sign that really needs to get replaced and doesn't have great reviews. odd to have two HI brands next door to each other. I hope IHG continues to work on these two properties as they are convenient to eastern / southeastern C-Springs.

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“Ok, would not recommend if there is an alternative”

The good: the desk staff is very helpful and friendly. The beds are comfortable. The rooms have a refrigerator and microwave. And the breakfast room has a pancake dispenser that is very entertaining. The bad: the rooms were dirty, in particular the bathrooms and the carpet, although the bed linen… lisää

The good: the desk staff is very helpful and friendly. The beds are comfortable. The rooms have a refrigerator and microwave. And the breakfast room has a pancake dispenser that is very entertaining. The bad: the rooms were dirty, in particular the bathrooms and the carpet, although the bed linens and towels were very clean. The air conditioning unit was incredibly loud. I had to turn it off to sleep. The hot water was never really hot in the shower, as others have noted, the woman the staffs the breakfast room, who is very nice, is also very loud and intrusive which is stressful early in the morning when you just want some coffee. The rooms have insufficient lighting.

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