Embassy Suites by Hilton Colorado Springs

“Nice breakfast, nasty banquet food”

The hotel was beautiful, the breakfast is the best we’ve ever had at a hotel, everything was so nice. Until….. we walked into room 219 and it smelled cigarette smoke. We had a reunion dinner there. I got 3 Impossible patties stacked on each other for the vegetarian meal. They had been microwaved… lisää

The hotel was beautiful, the breakfast is the best we’ve ever had at a hotel, everything was so nice. Until….. we walked into room 219 and it smelled cigarette smoke. We had a reunion dinner there. I got 3 Impossible patties stacked on each other for the vegetarian meal. They had been microwaved and the patties were gray. There was red sauce on one side and gray sauce on the other. Chef, eggplant Parmesan is vegetarian, so is cheese/mushroom ravioli. If there isn’t time to cook those things, go to King Soopers and buy something out of the frozen food case because that dinner (which cost $60) ruined my entire experience.

vähemmän

“surly front desk staff”

The front desk staff--the ones checking you in, the ones giving the first impression!--were surly and unhelpful. We tried checking in 2 hours early due to my companion being ill. We were told the room we were assigned is not yet cleaned--despite 2 other rooms in our same booking being available to… lisää

The front desk staff--the ones checking you in, the ones giving the first impression!--were surly and unhelpful. We tried checking in 2 hours early due to my companion being ill. We were told the room we were assigned is not yet cleaned--despite 2 other rooms in our same booking being available to check in early (which they did). My friend is about to faint. Went to the restroom to puke. Finally talked to the cleaning staff about our problem--friend sick, needs to lie down and have access to bathroom--and they very nicely cleaned our room right then. Why didn't Front Desk do this?? They could SEE my friend was ill. I just don't get why you'd have the most unhelpful people at the front. Also, taking prime parking (about 8 spots) for the construction equipment at the expense of paying guests is REALLY stupid planning. Make the construction crew park their things out back, not people who are paying a lot to stay here. Poor management all around, quite frankly.

vähemmän

“Hotel needs work”

The breakfast was delicious and had many choices. The view of the mountains from my room was beautiful. The hotel needs some major work though. The carpets in the hallways were worn and ripped in places and paint was peeling in places. The issues with this hotel did not happen overnight it is sad t… lisää

The breakfast was delicious and had many choices. The view of the mountains from my room was beautiful. The hotel needs some major work though. The carpets in the hallways were worn and ripped in places and paint was peeling in places. The issues with this hotel did not happen overnight it is sad that they did not keep up with simple repairs such as replacing the carpet and repainting . The Embassy Suites as a chain are not keeping up with the repairs and basic Maintenace at their hotels. I hope they stop letting their hotels fall into disrepair. I have always enjoyed staying at the Embassy Suites chain.

vähemmän

“Good location, nice staff, old and dated property”

Centrally located and the staff is very nice. The property could use some major updating. Hotel is very old and worn inside. Ragged carpets and beat up furniture in rooms. A lot of the room lights didn't work which was unfortunate since the rooms are really dark. Bed was very comfortable. Bathrooms… lisää

Centrally located and the staff is very nice. The property could use some major updating. Hotel is very old and worn inside. Ragged carpets and beat up furniture in rooms. A lot of the room lights didn't work which was unfortunate since the rooms are really dark. Bed was very comfortable. Bathrooms were dark and outdated. In Colorado Springs regularly for work but would not stay here again.

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