Comfort Inn & Suites

“Comfortable”

We got into town super late Friday night and the hotel front desk worker was already waiting for us and had us pre-checked in. We just needed a place to sleep on our way to Fl and this place was great! Would definitely stay here again. Room was nice, beds were comfortable and breakfast was good ove… lisää

We got into town super late Friday night and the hotel front desk worker was already waiting for us and had us pre-checked in. We just needed a place to sleep on our way to Fl and this place was great! Would definitely stay here again. Room was nice, beds were comfortable and breakfast was good overall. Served it’s purpose for us, don’t let the other reviews scare you out of staying here, no complaints from us at all.

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“A first!”

I had a lot of issues with this hotel. However, the same day I left I got a call in the afternoon from the hotel asking how my stay was. I have stayed in at least 200-300 Choice hotels in my life & this is the first time any hotel has ever called me to ask how my stay was. I told them about the … lisää

I had a lot of issues with this hotel. However, the same day I left I got a call in the afternoon from the hotel asking how my stay was. I have stayed in at least 200-300 Choice hotels in my life & this is the first time any hotel has ever called me to ask how my stay was. I told them about the many issues they had & was thanked for the feedback. Also, I told them that they were successful in providing the most important things a customer wants in a stay which is an elevator that works, reliable internet & a good hot breakfast. They did all 3. Because they took the trouble to ask me how my stay was after I left, I'm giving them a 4 star rating instead of the 2 star rating I was going to give them.

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“If you need to shorten your stay, do it before you check in or you’ll be charged full amount”

The bed was good. The room was nice. However, we needed to to leave a day early on our three day stay. We notified the front desk on the first day. They were very friendly said OK. But when we checked out after two nights, we noticed that we were billed for three nights. When speaking with the fran… lisää

The bed was good. The room was nice. However, we needed to to leave a day early on our three day stay. We notified the front desk on the first day. They were very friendly said OK. But when we checked out after two nights, we noticed that we were billed for three nights. When speaking with the franchise owner, he refused a refund saying that shortening a stay could only be done prior to check in. We’ve never experienced this before and were not told while we were staying there. This is very disappointing and not good customer service. Each franchise owner has discretion on whether to give a refund and in all other choice hotels we’ve stayed at, the franchise owner has been very willing to update the reservation. I am posting this really to let others know that the ability to change your reservation, once you’re checked in, is completely up to the franchise owner, and even if the front desk is very friendly and cooperative, to assume that you will be charged for the full reservation, unless you have it in writing. This owner was in their legal right, but we don’t see this as a good customer service.

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