Intercontinental Cleveland, An Ihg Hotel

“Keep the Club lounge open during holidays!”

Stay here if you have a loved one in the hospital. The Skybridge makes it safe, secure & easy. Thank you Kayla, front desk / guest services. I stayed here 9 nights. There was a glitch in billing after I made several changes & she sorted it out & made it right. Another reason why we love the IHG bra… lisää

Stay here if you have a loved one in the hospital. The Skybridge makes it safe, secure & easy. Thank you Kayla, front desk / guest services. I stayed here 9 nights. There was a glitch in billing after I made several changes & she sorted it out & made it right. Another reason why we love the IHG brand. Loved staying on the club floor; it is worth the higher rate. Stopping for breakfast, tea sandwiches & M&Ms for lunch & tasty, classy hors d’oeuvres in the evening was a light in my 9 night stay. The 4 hostesses were lovely & gracious to all who stayed. It was a boost in morale, support, & made 6 of my 9 days much easier. One glitch in management needs to be reconsidered: The other 3 days I stayed, the lounge was closed for Thanksgiving. Totally closed. Generous vouchers were offered instead for lobby restaurants. A nice thought but totally missing the point & not even close to being the same thing. Each time I went back to the room, first thing you see off the elevator is the lounge doors closed. Sad & frustrating. Other guests I got to know, as did hostesses, said it was like a slap in face. Not cool or hospitable. Management: Don’t close your club lounge doors, ever. True hospitality is being there when people need it the most. Find a way to keep it open. Offer incentives for the first string angel hostesses! Or create a second string/B team. Offer only soda & snacks to avoid dealing w alcohol issues. But don’t close your doors when guests need it most. This is such a major issue that my review could easily be a 4* but in respect to your lovely staff who make it the best place in Cleveland, cheers to another 5* review. I hope we never need to return but if so, would stay here again.

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