Hilton Garden Inn Cleveland Downtown

“Paid parking gate was a nightmare”

My main issue was the paid parking lot. The people at the desk said the gate would open with no problem each time we wanted to leave bc they punched in our license plate number for the gate scanner to read. It never worked. And it didn't for many other customers either. We all had to back up and … lisää

My main issue was the paid parking lot. The people at the desk said the gate would open with no problem each time we wanted to leave bc they punched in our license plate number for the gate scanner to read. It never worked. And it didn't for many other customers either. We all had to back up and go inside and complain. Then after 4 times, the front desk wrote a 800 number for us to call..wtf. It's not my job to do that. Eventually, they just left the gates up bc so many people were complaining. Pick a hotel with free parking unless you like to be late for reservations. Also, the pool wasn't clear water..very murky looking. The hot tub was fine so I did just that.

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“Staff was helpful but room was sub-par”

The staff were very helpful but the room quality was not great. I'm not sure if we got put into a bad room because we had a dog (a 9lb chihuahua), but it smelled like stale cigarette smoke when I walked in, and there were many spots where paint was water damaged. The handle on the desk drawer was b… lisää

The staff were very helpful but the room quality was not great. I'm not sure if we got put into a bad room because we had a dog (a 9lb chihuahua), but it smelled like stale cigarette smoke when I walked in, and there were many spots where paint was water damaged. The handle on the desk drawer was broken. It was a king room, but the bed had only three pillows, two of which were not bed pillow sized but throw pillow sized. This is across the street from the baseball stadium, so there was a lot of noise and broken glass on the sidewalk after the night game the Wednesday of my stay. Breakfast was good and reasonably priced for a hotel breakfast.

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