Residence Inn By Marriott Cincinnati Downtown The Phelps

“Hidden gem! Great value.”

Excellent historical property. Milo loved the dog park across the street. The rooms are ver spacious. Hotel is a great location with views of the stadiums. Excellent rooftop bar but was only open one night during our stay. One night was a private event for wedding part. The staff were supe... lisää

Excellent historical property. Milo loved the dog park across the street. The rooms are ver spacious. Hotel is a great location with views of the stadiums. Excellent rooftop bar but was only open one night during our stay. One night was a private event for wedding part. The staff were super friendly! This hotel is a true gem.

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“Great stay at Residence Inn The Phelps Hotel”

The room was great. The breakfast dining staff is excellent. They were all very polite, Carmen, Angie and Robert really made our stay great. The food was great. The area was clean and food was replenished regularly. The hotel was clean, neat and the rooms were a wonderful size. It looks just like... lisää

The room was great. The breakfast dining staff is excellent. They were all very polite, Carmen, Angie and Robert really made our stay great. The food was great. The area was clean and food was replenished regularly. The hotel was clean, neat and the rooms were a wonderful size. It looks just like the pictures online.

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“A Beautiful Spot!”

We loved this place! One of the nicest Residence Inns we’ve ever stayed in! A beautiful, historic building just across the street from a great cut park. Both the lobby restaurant and the rooftop bar were excellent and the staff was super friendly and helpful!

“Rooms need better cleaning and furniture upgrades”

We arrived around 2:30 on a Friday afternoon to check in and were early. We indicated our arrival time on the Marriott app but our room wasn’t ready. Technically we were there before check in, but if getting in early isn’t an option why am I even asked as a Marriott Bonvoy member? We waited in th... lisää

We arrived around 2:30 on a Friday afternoon to check in and were early. We indicated our arrival time on the Marriott app but our room wasn’t ready. Technically we were there before check in, but if getting in early isn’t an option why am I even asked as a Marriott Bonvoy member? We waited in the lobby with many other guests and finally at 4 pm I went up to the desk to inquire. The room still wasn’t ready and we were about to check our bags so we could head out for our dinner reservations and the front desk clerk got the call that the room was set. That was great. The front desk staff also passed out water to all who were waiting which was nice. When we got to the room, which was actually a two bedroom suite, it was hit and miss. First, the good stuff. The views were amazing. Both nights we stayed we had fireworks outside our window following the Reds game and a festival happening at Newport. The suite was also spacious. As for the downsides, we didn’t have shampoo in one of the bathrooms and didn’t realize until we were in the shower. Instead there were two conditioners. We also had the maid forget to check the bathroom door hook and there were dirty towels from the previous guest. The one bedroom was missing a light stand / end table from next to there bed which was a little inconvenient. We also noticed the kitchen floor was sticky and there was a big brown stain across the lampshade in the living area. The furniture and carpet were beat up and in need of replacement, so the room was definitely showing its age. I’ve stayed at several downtown area hotels and they all seem to be struggling. I understand it is probably hard to hire and keep housekeepers. I’d pay a premium to stay somewhere that pays their cleaning and maintenance staff more than average to ensure a nicer experience. You can’t beat this hotel for location. That was amazing. But the room itself left a lot to be desired.

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