Residence Inn By Marriott Cincinnati Airport Erlanger

“Breakfast attendant”

Writing this review because of the over and above treatment from the breakfast attendant Shawna. A member of our party suffers from celiac disease and needs gluten free food. When she approached Shawna she was very helpful and went out of her way to make sure we knew all the options available. She … lisää

Writing this review because of the over and above treatment from the breakfast attendant Shawna. A member of our party suffers from celiac disease and needs gluten free food. When she approached Shawna she was very helpful and went out of her way to make sure we knew all the options available. She even had a gluten free toaster. She even checked back in during breakfast to make sure we didn’t need anything else. This is not always the experience for a celiac traveler. We stay in a lot of hotels and often there are no celiac options and if they do have, she is often made to feel like it’s an inconvenience. Shawna made our experience at this hotel a positive experience. She was kind, pleasant and helpful. She was inclusive and understanding of our dietary needs

vähemmän

“Great Staff!!!”

Really appreciated the kind and helpful staff at the Residence Inn Cincinnati A/P! Namely Marisa T. and Shawnna C. Breakfast attendants, dedicated to make sure you received whatever you needed. They assisted to keep things moving at a nice pace. Wonderful! And, Amy Moore, Guest Services, was e… lisää

Really appreciated the kind and helpful staff at the Residence Inn Cincinnati A/P! Namely Marisa T. and Shawnna C. Breakfast attendants, dedicated to make sure you received whatever you needed. They assisted to keep things moving at a nice pace. Wonderful! And, Amy Moore, Guest Services, was extremely helpful to take care of an issue as well. All was pleasant and nice! Thanks Marriott! Mary O.

vähemmän

“Residence Inn at Cincinnati Airport”

Good location for the airport. No good eating choices within walking distance, without a shuttle to take to restaurants. Convenient airport shuttle Disappointment, when the TV did not work in my room. When I called down to the front desk, the person answering was the only one working, so I would h… lisää

Good location for the airport. No good eating choices within walking distance, without a shuttle to take to restaurants. Convenient airport shuttle Disappointment, when the TV did not work in my room. When I called down to the front desk, the person answering was the only one working, so I would have to wait until she was done checking people in. I asked if I could move to a different room if the TV could not be fixed and that didn’t see be a problem. 15 minutes passes by and still no person. A call to the front desk yielded that she would be up when she was available. This information along with the comment that she did not know much about the TV, lead me to decide to forget any moves and just give up on TV for the night. Not happy with this decision, but if the hotel had only 1 person on staff at that time it is what it is.

vähemmän