Hyatt Regency O'hare Chicago

“The little things that add up”

A room fridge that really works! I had items that needed refrigeration and it kept my items cold. Fluffy and firm pillows to fit your need. A working thermostat. I was in heaven. The cleaning service always left the room smelling fresh. The bed was firm but not overly firm.

“Great for conferences”

I stayed here for the Chicago Seminars in October, using a points + cash booking. The hotel was airy and spacious, in excellent condition, and the staff were friendly. The airport shuttle is very convenient and timely. A few things I disliked were the pricey parking and so-so breakfast buffet (v… lisää

I stayed here for the Chicago Seminars in October, using a points + cash booking. The hotel was airy and spacious, in excellent condition, and the staff were friendly. The airport shuttle is very convenient and timely. A few things I disliked were the pricey parking and so-so breakfast buffet (virtually no halal options). I'd recommend staying here if you're merely passing through O'Hare or attending a conference inside the hotel, but there's better bases of ops if you're staying in the city for a time and need to rent a car.

vähemmän

“Clean rooms and great staff”

Clean rooms and great staff. Pillows not the best and the sheets seemed to have a bit too much starch:) but other than that, we had a great experience. The hotel is super clean and has everything you might need, or forget. I will say, the breakfast is expensive and not worth the money paid for it.

“The breakfast watermelon was Great!”

I'm torn. Regency is huge and business-beautiful, like all Regencies. Even had an indoor glass elevator. Food and Bar on-site, open late, are great amenities. Especially being walking distance from nowhere. The watermelon at breakfast was superb. But the level of service was not what is normal for… lisää

I'm torn. Regency is huge and business-beautiful, like all Regencies. Even had an indoor glass elevator. Food and Bar on-site, open late, are great amenities. Especially being walking distance from nowhere. The watermelon at breakfast was superb. But the level of service was not what is normal for a Hyatt. I got cut off on the phone by the front desk agent, which lead to a billing misunderstanding, which lead to a triple authorization, which is annoying. When I got to the hotel, the staff was nice enough, but not hospitable. I felt like I wasn't even wanted there & that my complaints meant nothing. Or they just weren't trained enough yet to handle basic situations. Rooms are adequate. No complaints. My only suggestion is to replace all the fake plants with real plants. Cos it's a Lot of plants and it would transform the atmosphere from being so stale.

vähemmän