Holiday Inn Express Hotel & Suites Chattanooga-Lookout Mtn, An Ihg Hotel

“Erica goes way out of her way to make breakfast great!”

I have to say that I’ve seen a lot of hotels, stayed in them for months at a time, and learned the pros and cons of many. I specifically look for a hotel with breakfast offerings, and always book one, as it starts my day right. The breakfast most hotels offer are pretty good usually, but this parti… lisää

I have to say that I’ve seen a lot of hotels, stayed in them for months at a time, and learned the pros and cons of many. I specifically look for a hotel with breakfast offerings, and always book one, as it starts my day right. The breakfast most hotels offer are pretty good usually, but this particular Holiday Inn Express is the best I’ve ever had. The food was hot, stocked and fresh, and had a nice variety, but the real difference in this one from others is Erica! She takes so much pride in HER breakfast area! She takes care of it like it’s her own kitchen and dining room. Everything is perfect and impeccably clean. I was there for a long stay working in the area. I had spoken to Erica and told her that she wouldn’t see me for the week, because I had to be there very early. She was so kind, and actually made breakfast plates for me early, so that I wouldn’t have to miss breakfast! I ate all week and all because of her! That was by far the sweetest act anyone has done for me in all my years of travel. I didn’t ask for this and that made it even more special! She just did it!!! In a world where it’s difficult to find people who will simply come to work, Erica shows up very early everyday with a goal of customer satisfaction! This facility is lucky to have her, and so are we! Thanks Erica! I truly appreciate your care and concern for others!

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