Doubletree By Hilton Chattanooga Hamilton Place

“Not the DoubleTree experience as before corporate tinkering.”

With the previous night’s stay at DoubleTree in another state that was very satisfactory, I booked this stay because of it being smoke & pet free, as well as our experience with the brand. My arrival was cordially greeted by a smiling Christina (?) who did a splendid job of answering questions. … lisää

With the previous night’s stay at DoubleTree in another state that was very satisfactory, I booked this stay because of it being smoke & pet free, as well as our experience with the brand. My arrival was cordially greeted by a smiling Christina (?) who did a splendid job of answering questions. Upon entry my room was clean, cooled to a comfortable temperature, with lights already illuminated, and a welcome sign showing on the TV with my name. Although the room did not have a microwave, it provided a comfortable night’s rest. In trying to locate ice I was informed of two floors that had ice makers or I could bring my ice bucket down to the receptionist and she would have it filled from the bar. One of the ice makers on one of the floors was out of order! With breakfast to start at 6:00 I arrived to be informed it would be a few minutes. At 10 minutes past enough items were out to begin preparing our plates. Opening the oatmeal container and seeing the oatmeal, I had to ask for a dipping spoon. And then I find out the credit does not cover the meal totally (not so with the previous night’s DoubleTree stay), and I saw NO other options for breakfast other than the buffet (so called). A late start getting the food out, we serve ourselves, and then we are handed a check for monies owed plus a place to add a tip! After many stays and obtaining Hilton’s Reward Status with the promise of breakfast meals being all inclusive only to have corporate change the rules after the fact (as well as requiring more of their hotels to go pet friendly). I see no reason to continue with this brand, and certainly not the upper level hotels of the chain.

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