Residence Inn By Marriott Charlotte Uptown

“Nice stay”

I stayed at this hotel for a business trip it was a little bit of confusion as I had booked at the wrong property but was able to get it changed to this location with help from the front desk staff They were friendly and had no issue with helping me correct that. I went to the bar area for drinks … lisää

I stayed at this hotel for a business trip it was a little bit of confusion as I had booked at the wrong property but was able to get it changed to this location with help from the front desk staff They were friendly and had no issue with helping me correct that. I went to the bar area for drinks and dinner the bartender was great she had a group of about 50 but still manage to take care of them and the few others that wasn't part of the group so kiddos for that. My only complaint is the fruit flies in the area but she made something to try to capture them. The room was nice so overall a great stay and I will stay again

vähemmän

“Excellent stay with all needs exceeded! Highly recommend this hotel.”

Excellent service provided during this stay including early and late check out. Accommodated our needs for early breakfast as well to ensure our girls were fed before competition on Saturday and Sunday morning. Provided personal care items we forgot and overall just kind in all interactions. Kish… lisää

Excellent service provided during this stay including early and late check out. Accommodated our needs for early breakfast as well to ensure our girls were fed before competition on Saturday and Sunday morning. Provided personal care items we forgot and overall just kind in all interactions. Kisha at the front desk, Shirley and Jenny on the breakfast area were all amazing in making sure this stay was amazing!

vähemmän

“underwhelming”

We stayed at this hotel on a Sunday night to go to a Panther’s game. It was a negative experience before we even checked in. There were no rooms available when we got there at 4pm and we were told we would get a call when the room was ready. Luckily we were at the game, but we never got a call. Whe… lisää

We stayed at this hotel on a Sunday night to go to a Panther’s game. It was a negative experience before we even checked in. There were no rooms available when we got there at 4pm and we were told we would get a call when the room was ready. Luckily we were at the game, but we never got a call. When we got back at 8pm there were long lines and we heard staff telling people they were overbooked and were changing reservations as needed. We got to our room to find a huge clump of hair on the bench in the shower so who knows how much of the room was actually cleaned. Later we tried calling for pillows for the pull out but the phone in the room didn’t work. We used our cell phones and no one answered at the front desk. We went down to ask and there was one person behind the desk on their cell phone. 25 minutes later we didn’t have pillows and no one was answering the phone so I sent a text through the Marriott app and finally got a response. The beds weren’t comfortable and the street noise (even on the 11th floor) was loud. If you are going to a Panther’s game you can’t beat the location, but get there EARLY cause the traffic is horrendous. Just don’t expect much from this hotel.

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