Charlotte Marriott City Center

“Amazing service from Dorian and the valet team!”

Checking into the hotel I had some concerns regarding my valet expense. Also I was worried that my wife would have some trouble getting our car in and out of valet while I was dealing with business. Dorian was able to locate a code that my organization was given to cover all valet expenses for our … lisää

Checking into the hotel I had some concerns regarding my valet expense. Also I was worried that my wife would have some trouble getting our car in and out of valet while I was dealing with business. Dorian was able to locate a code that my organization was given to cover all valet expenses for our team. Also reassured my wife and I that she wouldn’t have any issues explaining the process to retrieve our vehicle. Normally most valet teams are lackadaisical but not this manager and team! Marriott has an exceptional valet service team and glad my organization booked our reservation at this location.

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“Good location, good staff experience but short of a 4 star hotel. Pick an even numbered room to beat the street noise”

Pros - terrific staff. - location is excellent - room service was fine. In a 4 star hotel I still expect actually plates and silverware. I got plastic utensils and.a handful of cocktail napkins (though I only ordered a burger) - large gym Cons: - Hotel is advertised as a four star. Maybe 3.5. -… lisää

Pros - terrific staff. - location is excellent - room service was fine. In a 4 star hotel I still expect actually plates and silverware. I got plastic utensils and.a handful of cocktail napkins (though I only ordered a burger) - large gym Cons: - Hotel is advertised as a four star. Maybe 3.5. - pick a room on the even side of the hotel. The even numbered rooms front the Main Street and Charlotte has a street racing problem. Every night was a battle with the noise. - Hallways are dirty. I was there for 4 days. Never saw a vacuum on my floor. The carpet needs attention. - Not a great hotel for working in the room. WiFi was good but while there was a table there was no chair. Sure there was a couch and a flat table that could sit on but come on - I am not posting up at a Marriott to write a middle school term paper. A chair is an important add - A large gym but none of the 6 stationary bikes actually worked. (No electronics) I might stay here again if the location is completion price but otherwise I’d seek out the bohemian or the JW.

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“Beneath the brand”

Not what I expect in a Marriott. 1. Linoleum floors? Is this Motel 6? 2. Please note there is no pool. 3. Only parking option is valet. $69/day. Then they add over $6 for the privilege of using their app to pay (and which is the only way you can pay). They don’t tell you this when you hand over … lisää

Not what I expect in a Marriott. 1. Linoleum floors? Is this Motel 6? 2. Please note there is no pool. 3. Only parking option is valet. $69/day. Then they add over $6 for the privilege of using their app to pay (and which is the only way you can pay). They don’t tell you this when you hand over the car 4. “M Club”. I’m not a coffee snob. At all. But the coffee is undrinkable. Bitter. The worst I’ve had ever. Had to go across the street and buy Starbucks. And nobody monitors. It is unstaffed, so you have to go searching the kitchen for someone to replace the urn. Danish were gone at 9:15 on Saturday morning. Scrambled eggs pot of solid dry cement eggs. From powder, I think. Awful. This is the “Club” level? 6. There is no pool in case you assumed there would be one. Go to the JW or anywhere else. This place is below the brand by a long shot.

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