Homewood Suites By Hilton Phoenix Chandler Fashion Center

“Belinda is the precious heart of the hotel”

The positive impression starts by entering the hotel. You are warmely wellcomed by Belinda at the reception. She is the best 👌. She takes care of you and makes everything to have a perfect stay. Rooms are ok. If you are 3 people and one needs to sleep on the sofa. The sofa is really not comforta… lisää

The positive impression starts by entering the hotel. You are warmely wellcomed by Belinda at the reception. She is the best 👌. She takes care of you and makes everything to have a perfect stay. Rooms are ok. If you are 3 people and one needs to sleep on the sofa. The sofa is really not comfortable.

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“No more complimentary evening socials on Monday, Tuesday or Thursday.”

Stay started out well here as they actually asked if we wanted a house keeper to come in each day! Since I consider a bed that is made up by friendly housekeeping fairies you leave a tip out for to be one of the highlights of vacation, I was very happy to say “YES”. Housekeeping did not happen, wh… lisää

Stay started out well here as they actually asked if we wanted a house keeper to come in each day! Since I consider a bed that is made up by friendly housekeeping fairies you leave a tip out for to be one of the highlights of vacation, I was very happy to say “YES”. Housekeeping did not happen, when I came down to ask why (they had previously double-checked we were on the housekeeping list) Belinda snidely told me that housekeeping doesn’t enter when a dog is in the room… I just looked at her and said, “Since when has it been ok to leave a dog in the room, at any hotel?! And our dog, WAS WITH US, ALL DAY” …. She then literally made a comment that made no sense and asked if we wanted towels brought up (we always put used towels together when we are expecting housekeeping) at that point I was just done so I said we’d figure it out because I certainly did not want to put them out any at this point. Also, only one night now (Wednesdays) do Homewood Suites offer the evening gathering… this was very disappointing to find out and why pay the extra money for a Homewood Suites if they are cutting the offerings associated with them. Lastly, we had a comment made to us that normally people come in and stay a whole week there, not just two nights….. so, if you don’t want reservations for two nights, set your web page up differently. Pet area wasn’t too far away, there was grass and there were always bags available as well as a garbage can close by. Lovely pool area with available bbqs. This was the first hotel that told us we couldn’t receive a receipt as we were leaving because Hilton had started a new ‘system’ and then it was because we had ‘pre-paid’…. There is always a receipt available and I let them know that every other hotel we had stayed at on this trip had been able to provide a receipt. We did finally get one, a Guest Folio and it did break down the charges, tax, and showed that we had done an advance purchase.

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