The Giacomo, Ascend Hotel Collection

“Spa suite without the spa and poor service”

This fascinating hotel (pronounced jack-a-mo) dates back to the art deco period and unlike the Canadian side of the falls, sadly now gaudily overdeveloped, this remains a distinct and highly visible presence on the US side. It’s ideally located too as only a very short walk to Old Falls St. with ... lisää

This fascinating hotel (pronounced jack-a-mo) dates back to the art deco period and unlike the Canadian side of the falls, sadly now gaudily overdeveloped, this remains a distinct and highly visible presence on the US side. It’s ideally located too as only a very short walk to Old Falls St. with its live entertainment and hot food stalls, the pleasant State Park and of course the Falls. The staff are warm and accommodating but often missing on duty or forgetful. Towels that we asked for never appeared, the gym water cooler was neglected and empty and despite being open at 7pm the snazzy bar was abandoned on the two nights both me and other guests tried to get a pre-dinner drink - a shame as the boutique lounge is very snazzy. Annoyingly, the spa bath feature that we paid extra for wasn’t working either, which is not what you want after a three hour drive. And if you’re using the cardio equipment in the basic basement gym beware - the lights go off, disconcerting when you’re underground! Breakfast is of the ubiquitous scrambled egg/ link sausage type (what the rest of the world call chipolatas), but would it kill hotels to serve grilled tomatoes with breakfast and on a proper plates with proper cutlery? Although this hotel is hardly alone in using disposable everything, the colossal waste generated so close to the natural beauty of Niagara is quite unedifying. But that said I really enjoyed our stay in this historic building and its useful observation deck, hinting at formerly glamorous times and the 24/7 complimentary coffee is a nice touch.

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“If Only Our Room Was As Good As The Service.”

All staff very polite, helpful, courteous, attentive, and friendly. Breakfast a little bit different each day, but in a good way; tasty every time. Room=Yuk: -Had to sidestep around the bed in order to move about the room. -Large (eighteen-inch diameter) stain in carpeting. -Carpeting worn down ... lisää

All staff very polite, helpful, courteous, attentive, and friendly. Breakfast a little bit different each day, but in a good way; tasty every time. Room=Yuk: -Had to sidestep around the bed in order to move about the room. -Large (eighteen-inch diameter) stain in carpeting. -Carpeting worn down to nothing where it met bathroom floor. -You can turn on the light at your desk, or plug in your computer, but not both. -Room lighting half-way between night light and the normal intensity you would have at home. You could see to move around but couldn't look at yourself in the mirror and adjust your clothing. -Gas cylinder in desk chair leaky. While seated at the desk, I had to stand up every two minutes, raise the chair to its full height, then begin sinking.

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