Comfort Inn - The Pointe

“Good standard hotel, great location.”

The location couldn't be better. Just a few minutes walk to the park and the various falls viewpoints. A few more minutes to the maid of the mist. It's a pretty standard hotel, rooms are comfortable and well equipped. The breakfast was good, plenty of choice

“Good location”

You can’t beat the location of this hotel but the hotel could use updating. The carpets were stained badly. That said the room and bathroom were clean Breakfast was terrible and ate elsewhere. Coffee pods in the room, but not enough for our stay. Requested some at the desk but never received. I’… lisää

You can’t beat the location of this hotel but the hotel could use updating. The carpets were stained badly. That said the room and bathroom were clean Breakfast was terrible and ate elsewhere. Coffee pods in the room, but not enough for our stay. Requested some at the desk but never received. I’d probably go back but just for the location

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“Check-in scam or error?”

Caution when booking. We booked 2 rooms directly with the hotel. Went to check in (early too!) and were told we had only 1 room despite having received several email confirmations that we could show indicating we had reserved 2 rooms in our booking. It was Labor Day weekend so of course fully booke… lisää

Caution when booking. We booked 2 rooms directly with the hotel. Went to check in (early too!) and were told we had only 1 room despite having received several email confirmations that we could show indicating we had reserved 2 rooms in our booking. It was Labor Day weekend so of course fully booked. Went back later to talk to a different person at the desk & she told me that our second room had been cancelled that very day. We had not cancelled and were not even arriving late. Shout out to Lexi who did find us another room even if it wasn’t the same type we reserved! Not sure what the other guy working the desk was trying to pull but wanted to warn others. When asked, he told us the manager was not working Labor Day weekend which we found odd as it was a very busy weekend.

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“Tired lobby and rooms”

Positives: fast heating hot water with plenty of water pressure and the air conditioning worked; clean hotel room Negatives: AC kept loudly running after the blower turned off-like a car engine that keeps running after you kill the ignition; Tired lobby and rooms-somewhat dated; Staff didn't go ou… lisää

Positives: fast heating hot water with plenty of water pressure and the air conditioning worked; clean hotel room Negatives: AC kept loudly running after the blower turned off-like a car engine that keeps running after you kill the ignition; Tired lobby and rooms-somewhat dated; Staff didn't go out of their way to be friendly or engage; Would suggest they print their smoking policy in the language of the patron's passport-that explanation hung up check in for non english speaking customers

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