Cape Rey Carlsbad, A Hilton Resort

“Great Hotel, Restaurant & Location”

Fantastic location and lovely hotel. We had a great time in the hotel and Chandler's restaurant had fabulous food and service. We had no issues at all during our stay and will definitely stay again if we vacation in Carlsbad again. Some other reviewers negatively suggested that to get to the bea... lisää

Fantastic location and lovely hotel. We had a great time in the hotel and Chandler's restaurant had fabulous food and service. We had no issues at all during our stay and will definitely stay again if we vacation in Carlsbad again. Some other reviewers negatively suggested that to get to the beach you need to go through a trailer park. It is in fact a RV Park with some very expensive RVs parked in it. This was not in any way a distraction from the beauty and ambiance of the location.

vähemmän

“All in all a good experience. Beautiful place, with good fitness room and pool area”

Excellent accommodations. Just a couple of small mishaps. The Ice machines on both floors 2 and 3 were not working. And, at about 2 p.m. on Saturday I called the front desk and told them that the friendly housekeeper had provided me with the coffee pods that I had requested a little earlier. T... lisää

Excellent accommodations. Just a couple of small mishaps. The Ice machines on both floors 2 and 3 were not working. And, at about 2 p.m. on Saturday I called the front desk and told them that the friendly housekeeper had provided me with the coffee pods that I had requested a little earlier. The person at the front desk thanked me for the update. Then, at 4 in the Morning(!!) the phone rang, waking us up. A message said "Alfred" (a robot) was outside our door with our requested items. I opened the door and took the items, not sure if "Alfred" had the wrong room or if this was a result of my outdated request of 14 hours earlier.

vähemmän

“Bit of a rocky start.”

When we arrived our suite wasn't ready even though it was after 5 PM. The young lady ( for lack of a more unflattering adjective) told us we wouldn't get a suite that night and one would not be available until after normal check in time, at 4 PM the following day. We would have to leave our room ... lisää

When we arrived our suite wasn't ready even though it was after 5 PM. The young lady ( for lack of a more unflattering adjective) told us we wouldn't get a suite that night and one would not be available until after normal check in time, at 4 PM the following day. We would have to leave our room at noon and leave our luggage at the front desk for 4 to 5 hours. We almost canceled our stay and left. As we had no where else available and my wife was tired, we opted to stay the night and try to find another hotel in the meantime. After dinner I decided to check with the front desk again, in hopes of finding someone who was a bit less robotic and cared a bit more about the clientele. I spoke with a gentleman named Chase. He was caring, understanding and extremely helpful. He said he apologized for how we had been treated, and assured us that we would get the first available suite. We would be able to switch rooms before noon and if we were not at the property they would transfer our luggage for us. The following day we were transferred to our suite at 11 AM. The suite was beautiful, the view was incredible! Chase single handedly saved our trip and saved a loyal Hilton customer. He is amazing! Thank you Chase !

vähemmän

“Relaxing”

This is a beautiful property which is set up so conveniently to walk to the beach. Staff is courteous and friendly and they do everything they can to accommodate you. You can relax by the pool or take a brisk walk to the beach and enjoy the pleasant waters of Carlsbad beach.