Extended Stay America Los Angeles Glendale

“STAFF HERE MAKES IT WORTH STAYING.”

A hotel is just that. A hotel. There are hundreds of them, everywhere. All sorts of prices and immensities. A hotel is a building that offers accommodation for a night or more. Obvious right? So why state it? Because it is the PEOPLE who can make your stay range from outstanding to good to okay t... lisää

A hotel is just that. A hotel. There are hundreds of them, everywhere. All sorts of prices and immensities. A hotel is a building that offers accommodation for a night or more. Obvious right? So why state it? Because it is the PEOPLE who can make your stay range from outstanding to good to okay to a disaster. Read that again. My review of this particular hotel is a great one but not for the reason you'd think. I'm giving it an AMAZING review because of its PEOPLE. Its staff. Anyone from upper management or executive level management reading this should pay particular attention to the wording of my review. A hotel is a BUILDING of which there are HUNDREDS in the surrounding area. So why have I extended my stay again, and again, and again when I am a lifetime ambassador member at the MARRIOT. It is simple. THE TEAM AT THIS PROPERTY ARE WAY ABOVE THE NORM. Infact, they are in a league of their own. Three people I have met at the front desk who deal with everything. A Filipino lady, (presented with class and perfect French Provencial nails) a young gentleman, (with dark curly hair & and an amazing watch) and a young lady with dark hair and glasses. I am sorry to not know their name however, I mention all three of them because THEY are the reason to stay here. They make your visit OUTSTANDING. Here is why THEY make this hotel. The Filipino lady who is such a natural kind woman, dressed in a suit, presents herself as down to earth and as kind as could be. She is obviously NOT scripted nor robotic. She is simply a genuine human who oozes of care and kindness to her guests. Not one single bit of 'fake' from her. Now, what I mean about not being 'robotic' is she genuinely cares about her guests. She pays attention and engages in their experience. How many times have I experiences this at the Marriot over 3 decades? I don't know. I most certainly don't remember anything like this level of genuine care. The young gentleman with the curly hair, great jewelry and the Movado watch. I have NEVER experienced customer service such as the kind he provides. Mostly he is genuine, he is friendly, and he engages in your experience. The connection he has with his father is something that made my respect for this young professional go through the roof. Kindness is without a single doubt his strength. A wise head on his shoulder, a kind spirit and a built in 'care' device he shares with his clients. Most certainly he is not scripted in any way. A human connection is provided by this gentleman that allows 'us', the customer to feel cared for and not just "people coming and going through on a conveyer belt checking on and out". The young lady with dark hair and dark glasses is simply a gem of a human. Yet another kind soul helping us checking in and out, extended stays and making sure we are happy. This lady does this almost effortlessly with a genuine smile on her face. It's almost like she makes the building come alive. You see, when people are happy and kind, that energy travels at great speed throughout the building making it not just 4 walls, but "a delightful experience". This lady's genuine happiness for life makes us feel SO HAPPY to be staying at the Extended Say of America. THE TEAM. That is what you have here. This is what to expect when you come here. I am a steadfast Marriot lover and will continue to be because loyalty to me is everything, however, should you consider staying here at this location, THE STAFF WILL MAKE YOUR STAY AN 'EXPERIENCE". Anyone from the Marriot reading this hotel review should take note. STAFF LIKE THIS IS EVERYTHING AND YOU'D BE WISE TO FIND SOME LIKE THESE THREE. Anyone from the Extended Stay of America reading this should immediately promote these three. Increase their wages and most importantly, make sure you treat them right because one day, someone from another Hotel chain will shop here and see and experience what I just did. The hotel is nice however, these three people are MAGNIFICANT. BRAVO team! Mike U

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“Great Experience for a Extended Stay I will Stay again soon.”

Great service from night employees everyone was kind and helpful happy to handle any and all questions and concerns that I had. I will definitely be back to stay the next time I bring my family down to visit LA and Universal Studios Hollywood.

“Great staff and location”

I stayed for four days. Front desk receptionist - Niki - was attentive and very helpful. She often asks were there any problems with my stay. I noticed her cleaning the lobby area. Room was clean and comfortable. Hotel is close to various eateries. Occasional food trucks parks out front.

“We won't stay there next time.”

It has a full kitchen without any utensils! Very unique in my experience. Location is OK, convenient. In the evening darkness, I don't feel particularly safe going out. Much better in day light. The facilities are bare minimum for a motel. Have to ask for shower gel and paper tissue. Eh, don't kn... lisää

It has a full kitchen without any utensils! Very unique in my experience. Location is OK, convenient. In the evening darkness, I don't feel particularly safe going out. Much better in day light. The facilities are bare minimum for a motel. Have to ask for shower gel and paper tissue. Eh, don't know why anyone wants to extend his stay in here. I moved the next day.

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