Residence Inn By Marriott Brownsville

“Just so so”

Definitely an average stay. Some good things some bad things. Not sure they'd be able to fix any of these things without a major renovation. My room, 318, was large but very damp inside despite the A/C running. The A/C system (there were two) worked marginally. There was a window unit that run… lisää

Definitely an average stay. Some good things some bad things. Not sure they'd be able to fix any of these things without a major renovation. My room, 318, was large but very damp inside despite the A/C running. The A/C system (there were two) worked marginally. There was a window unit that runs constantly - it's never able to reach it's desired temp because it's undersized for the room. The room A/C blows out warm air (hence the window unit). Instead of fixing the A/C in the room, they bandaid it with a window unit. There's some presence of mold. The room smells of it and the table next to the TV stand has visible water damage. The shower head was absolutely gross - I actually asked for this to be cleaned because I didn't feel clean after a shower. After coming back to my room that evening, it didn't look any different even though I was told that maintenance would take care of it in the morning. Now on to the bright spots from this stay: the breakfast and the staff. Very friendly front desk staff and kitchen staff were very helpful. Breakfast varied each day with the main items being the same. It would be nice to see more fresh fruit options but I get it that it's quick breakfast option. Parking was never an issue. For security, you have to use your room key to access the main doors after 11pm, I think. Lots of airline employees stay here from what I've seen.

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“Average stay, disappointing for a Residence Inn”

Not one of the best Residence Inn experiences and as a Platinum member I’ve stayed in a few. Outside the hotel is nice and looks newly painted. The outdoor pool is nice though jacuzzi was removed over a year ago apparently but unsure why and signs still indicate there is one. Breakfast just ok, I’v… lisää

Not one of the best Residence Inn experiences and as a Platinum member I’ve stayed in a few. Outside the hotel is nice and looks newly painted. The outdoor pool is nice though jacuzzi was removed over a year ago apparently but unsure why and signs still indicate there is one. Breakfast just ok, I’ve had more food choices at a Fairfield. Staff friendly, parking easy. Hotel on a very busy road. Interior average, a bit dated. We were advised on Marriott app and at check in we would receive daily housekeeping. Day two we left at 10 am and returned at 6 pm. No housekeeping has been done and we had no fresh towels. Housekeeping staff had left for the day we were told. No dishwashing powder provided in room. We were given an upgrade due my status to a room overlooking reception roof and a bedroom window that was damaged so you can’t see out of it properly (see photo). Main issue was could not get internet via Marriott wifi on my laptop but could on my iPad and phone. I spent over 30 minutes with Marriott wifi tech team on phone and fixed issue only to have it happen again later in the day. Called a second time and another 30 mins it was fixed again. Unsure what will happen when I check into Fairfield in another town tonight. No issue with my device, just Marriott wifi suddenly not recognising my device anymore despite it being fine at all other Marriott stays prior.

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“No hot water”

I love Residence Inns, but this one was a bit sub-par. The property is in a good location, and the staff was super friendly, but there were problems. I was on the third floor far away from the elevator and the Wi-Fi in my room was almost non-existent. There was no kleenex. The toilet would barely f… lisää

I love Residence Inns, but this one was a bit sub-par. The property is in a good location, and the staff was super friendly, but there were problems. I was on the third floor far away from the elevator and the Wi-Fi in my room was almost non-existent. There was no kleenex. The toilet would barely flush. And the icing on the cake was there was NO HOT WATER. When I advised the front desk about the water, all I got was an apology. I booked this room with points, so maybe I was given the worst room on the property. Beware.

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