Hyatt Regency Boston Cambridge

“Ms Chelsey”

Great service and so clean and safety area. BU put my son stayih there for this semester. I’m a glad BU doing that . Hopefully students can stay there longer. Thank you for everything 🤗

“Very Satisfactory”

All of the staff from the front desk to the shuttle bus drivers were very helpful and friendly and the service was exeellent

“Hyatt BU”

The Hotelv was a nice place to stay but the park8ng garage needs some TLC it's falling apart and dirty.

“Nice hotel, but beware of destination charge”

This is a good location in Cambridge, at edge of MIT campus. We were charged a $20 daily destination charge, which covered such things as wifi, bicycles, and a supposed $10 food credit at the cafe. Be warned that the front desk will credit you the $10 only if you eat at the upstairs cafe. If you… lisää

This is a good location in Cambridge, at edge of MIT campus. We were charged a $20 daily destination charge, which covered such things as wifi, bicycles, and a supposed $10 food credit at the cafe. Be warned that the front desk will credit you the $10 only if you eat at the upstairs cafe. If you try to do a takeout to get the credit, the staff there will make it difficult and send you downstairs to the coffee bar. The front desk, however, will not give you credit if you buy from the coffee bar. This is either a problem of poorly informed or trained staff, or a system to make it hard for guests to get the full benefit of what they were charged for. Overall result is frustrated and unhappy guests. One other thing - we stayed 6 nights, and requested standard housekeeping service for the room. That worked fine, except on the last night we came back to the hotel late, only to find out that the room had not been serviced at all. We called the front desk, and were told that the hotel was very busy, so housekeeping missed us. That seems to be a really bad excuse.

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