Hilton Garden Inn Minneapolis Airport Mall Of America

“Good Sleep Quality, Great Location ”

Stayed twice in August. So, the sleep quality of this hotel is fantastic. Quiet with great AC and a comfortable bed. The common areas in the hotel are in need of maintenance. The room interiors need some too, but they're not as bad. The staff is hit or miss. I'm an HH Diamond (which means almost … lisää

Stayed twice in August. So, the sleep quality of this hotel is fantastic. Quiet with great AC and a comfortable bed. The common areas in the hotel are in need of maintenance. The room interiors need some too, but they're not as bad. The staff is hit or miss. I'm an HH Diamond (which means almost nothing anymore) and I'm not sure the staff even knew what that was. But, the location is very convenient and just a short walk to the MoA. People complained about shuttle service but I didn't have any problem with it. You will have to pay for parking as they use their lot as a park and fly for long term parking.

vähemmän

“Friendly staff, poor facilities, will not stay here again.”

We stay at Hilton hotels quite often and this was disappointing. Upon arrival I found out that parking was an additional fee (not common in the area). Check in went smoothly and the staff member friendly. As we carried our luggage I notice several cracked tiles until we got to the carpeted hall, wh… lisää

We stay at Hilton hotels quite often and this was disappointing. Upon arrival I found out that parking was an additional fee (not common in the area). Check in went smoothly and the staff member friendly. As we carried our luggage I notice several cracked tiles until we got to the carpeted hall, which was very dirty. Our room was snug, a painting was missing, the night table chipped up, and dirty points around the room. A totally different quality compared to the Hilton Garden Inn that we stayed at the night before. I took the kids down to the restaurant. The server was very friendly and the food wasn’t great but sufficient. After dinner I took my kids swimming. The bottom of the pool was visibly dirty and the area around it had lots of build up. We considered canceling the second night but will stick it out. I will not look to book here again because of the poor maintenance. I hope this friendly staff can get someone to better organize their regular and annual maintenance.

vähemmän

“Hot & Challenging”

I want to start off my review by saying we stayed during the Microsoft outage, it was the day it happened so that might have impacted our experience. The hotel shares that it has a shuttle to the airport and the mall. We called 2 days before and they said when you land just call us for the shuttle.… lisää

I want to start off my review by saying we stayed during the Microsoft outage, it was the day it happened so that might have impacted our experience. The hotel shares that it has a shuttle to the airport and the mall. We called 2 days before and they said when you land just call us for the shuttle. Well, we tried and couldn’t get to them. After 30 minutes being out there with young children we found the shuttle. Checking in was okay, but our cards didn’t fully work. After getting that fixed our room was beyond hot. The AC said it was 67 but it was nowhere near that. It was really uncomfortable. There’s no safe in the room and house keeping comes every other day, which is nice but with no safe it’s not ideal. The pool was even hotter than the other areas of the hotel and the bottle of the pool was visibly dirty. The hotel room wasn’t super clean either. There was a sticker from a previous guests clothes on the couch. The fridge wasn’t cold. The one outlet didn’t work. Our bathtub had a cover coming off the safety rail. We never used the shuttle to the mall instead just walked it. We didn’t want to deal with the shuttle and the timing and we were stressed about our first encounter with the shuttle. We did decide to use the shuttle back to the airport. We asked the front desk how that worked they said he was coming at 12:30. It was 12:15 at the time she told us. We went out there when we saw the guy and he told us he had been working since 9:50 pm the night before and was leaving. Someone else was coming. We waited. About 10 minutes later my husband asks the front desk when this person is coming and they told us oh another 20 minutes. After them telling us 12:30 and then saying 1 and the 12:30 not being accurate we didn’t have faith the 1 would be and didn’t need to miss our flight. So Uber it was. We wouldn’t stay here again. It felt dirty, way too hot, and the perks of staying there didn’t even work out. They became a headache.

vähemmän