Hilton Garden Inn Minneapolis Airport Mall Of America

“Good Sleep Quality, Great Location ”

Stayed twice in August. So, the sleep quality of this hotel is fantastic. Quiet with great AC and a comfortable bed. The common areas in the hotel are in need of maintenance. The room interiors need some too, but they're not as bad. The staff is hit or miss. I'm an HH Diamond (which means almost … lisää

Stayed twice in August. So, the sleep quality of this hotel is fantastic. Quiet with great AC and a comfortable bed. The common areas in the hotel are in need of maintenance. The room interiors need some too, but they're not as bad. The staff is hit or miss. I'm an HH Diamond (which means almost nothing anymore) and I'm not sure the staff even knew what that was. But, the location is very convenient and just a short walk to the MoA. People complained about shuttle service but I didn't have any problem with it. You will have to pay for parking as they use their lot as a park and fly for long term parking.

vähemmän

“$10.00 - seriously for parking at this hotel!!!!!!!!!!!!!!!!!!!”

On top of staying here, they will kindly charge you another $10.00 to park in their lovely parking lot!!! If you don’t like it ~ the cost is still ten freaking dollars extra!!! If you’re still not happy, it’s still ten freaking dollars!!! Not happy, especially when we’ve stayed here before. A p… lisää

On top of staying here, they will kindly charge you another $10.00 to park in their lovely parking lot!!! If you don’t like it ~ the cost is still ten freaking dollars extra!!! If you’re still not happy, it’s still ten freaking dollars!!! Not happy, especially when we’ve stayed here before. A person we rode with in the elevator said that her reservation said “FREE PARKING.” She wasn’t happy either…

vähemmän

“Friendly staff, poor facilities, will not stay here again.”

We stay at Hilton hotels quite often and this was disappointing. Upon arrival I found out that parking was an additional fee (not common in the area). Check in went smoothly and the staff member friendly. As we carried our luggage I notice several cracked tiles until we got to the carpeted hall, wh… lisää

We stay at Hilton hotels quite often and this was disappointing. Upon arrival I found out that parking was an additional fee (not common in the area). Check in went smoothly and the staff member friendly. As we carried our luggage I notice several cracked tiles until we got to the carpeted hall, which was very dirty. Our room was snug, a painting was missing, the night table chipped up, and dirty points around the room. A totally different quality compared to the Hilton Garden Inn that we stayed at the night before. I took the kids down to the restaurant. The server was very friendly and the food wasn’t great but sufficient. After dinner I took my kids swimming. The bottom of the pool was visibly dirty and the area around it had lots of build up. We considered canceling the second night but will stick it out. I will not look to book here again because of the poor maintenance. I hope this friendly staff can get someone to better organize their regular and annual maintenance.

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