Hilton Grand Vacations Club Kings’ Land Waikoloa

“Kings Land Waikoloa HI”

Wonderful resort. Great amenities with exceptional pool bartenders. Wish the sister property had a real beach but we found the best at Manini'Owali. Hawaii is a must for everyone.

“Amazing Gem in the Waikoloa Area”

We are HGV owners and were not really seeing the benefit of having ownership. Until we came here. BEAUTIFUL property with all the perks of staying at Waikoloa without the busy “hotel” tourist vibe. We had a two bedroom that was beautiful and spacious and had a weather and dryer. Upon checking I was… lisää

We are HGV owners and were not really seeing the benefit of having ownership. Until we came here. BEAUTIFUL property with all the perks of staying at Waikoloa without the busy “hotel” tourist vibe. We had a two bedroom that was beautiful and spacious and had a weather and dryer. Upon checking I was told all the units have one. Love that. Two bedroom has full kitchen. We were in one of the newer buildings with an inside entrance (meaning you have to walk inside a lobby to get to your front door) and we really liked that. We saw some of the older units were more apartment style where your front door was outside. I’ll be honest we went to the pool at the Waikoloa for my daughter and we all thought the pool at Kings Land was WAAAAAY better. Customer service was amazing all the way around and we never had any issues. Best perk we discovered: I think it’s called a hospitality room. We were checking out on a Sunday but wanted to use the pool. They let us use one of their hospitality rooms after we were done at the pool. It is air conditioned and has a full shower and tv and couch so we could freshen up before our flight. Game changer. This has become our go to home away from home.

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“We’d stay again despite the hiccups”

This is our 3rd time staying at this resort and while I would still come back we by far had more issues this stay than we’ve ever experienced before. To start, check-in is at 4pm. The Hilton app offered us an “upgrade” for $50 to check in that we could find out at check-in if we received. I messa… lisää

This is our 3rd time staying at this resort and while I would still come back we by far had more issues this stay than we’ve ever experienced before. To start, check-in is at 4pm. The Hilton app offered us an “upgrade” for $50 to check in that we could find out at check-in if we received. I messaged the resort the day of for clarification as to how we would know and they knew nothing about this upgrade and said we could check-in at any time and once our room was ready they would release it. So at 1:30pm we checked-in and were given an assignment to Building 11 and told they’d text when our room was ready. I inquired if there was any possibility of being in a closer building as we had our 2 kids and it’s a trek to the pool. I was told all the close buildings were entirely full for our stay and there was absolutely no way they could move us at all. Fast forward to 4pm, we hadn’t received a text so we asked. Housekeeping still hadn’t released the room and no time estimate. They offered a $25 food and beverage credit which was insulting as they charge $125 for late checkouts per their website. At 5pm we still didn’t have a room. The “moved some stuff around” and we magically had a room in Building 4, one the buildings I had originally asked to move to at 1:30. We also received a $125 food and beverage credit for our wait. I didn’t stop to talk to the concierge upon arrival. I didn’t need the free bag and I have no intention of signing up for a Time Share. They did call me before my trip and during my trip which was a bit more aggressive than the past but were fine when I politely declined. Overall our actual room was fine. The floors hadn’t been swept well when we arrived (visible dust and a broken crayon) but that isn’t the end of the world for us. We had to request a coffee maker as there wasn’t one in the room. There also wasn’t a cutting board or any type of cookie sheet. The only other issue we had with the room was the towels. Housekeeping came daily, which is appreciated, but they would always take the towels but not restock. If this had happened once I would say just an oversight but it was every day of a 7 day stay. Now all that said, we had a great time overall. My kids loved the pools. We loved the bar and the deals on the drinks. Our room in building 4 was great. They told me at check-in at to call when we booked and request a specific building. I loved having a washer and dryer in our room. I packed some laundry pods from home and did a load of laundry every night which is helpful with 1 kids. We had breakfast in our room everyday which helped with cost and we could enjoy the sunrise from our lanai. We will definitely stay here again, even with the hiccups, because it is a beautiful property and it is a great place to vacation.

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“Confused employees on parking”

This property itself was very nice with good amenities. The barbeque grills on the property were a good asset. The pools and grounds are very well maintained. Our issue was mainly with trying to use the parking at the main resort. As instructed we had to get our parking validated. The employ… lisää

This property itself was very nice with good amenities. The barbeque grills on the property were a good asset. The pools and grounds are very well maintained. Our issue was mainly with trying to use the parking at the main resort. As instructed we had to get our parking validated. The employees themselves seem very confused about the exact thing to do. Three times we found the validated ticket would not work upon the exit and we had to back up, park and walk back to the validation booth to redo the ticket. Another issue was getting towels at the main resort. Again employee confusion about how to handle a Kingsland guest made it very difficult. One other issue in unit 10303 was the air conditioning. If you closed the bedroom doors the temperature would be way too warm and you would freeze in the living room. Whoever engineered this system really screwed up. Unless all the doors were open the master bathroom would be stifling hot and steamy.

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