Holiday Inn Hotel & Suites Barstow, An Ihg Hotel

“Nice Stay”

Very nice room. The beds are very comfortable. Microwave and refrigerator and coffee maker in room. The property is very clean and safe. Breakfast was average fare. Decent to start your day. The pool was cold, but the hot tub was nice. It did have a mildew smell. We'd stay here again. Right out t… lisää

Very nice room. The beds are very comfortable. Microwave and refrigerator and coffee maker in room. The property is very clean and safe. Breakfast was average fare. Decent to start your day. The pool was cold, but the hot tub was nice. It did have a mildew smell. We'd stay here again. Right out the lobby door was Chili's. So convenient.

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“Clean rooms”

It's clean, feels safe, staff are friendly. Rates are pretty reasonable, breakfast was included, plenty of parking (stayed on a Sunday night). It's a 3 star inn. The breakfast is lackluster and so are the rooms, but it's cheap, cheerful and clean. Hard to find a problem with that. I'd stay again i… lisää

It's clean, feels safe, staff are friendly. Rates are pretty reasonable, breakfast was included, plenty of parking (stayed on a Sunday night). It's a 3 star inn. The breakfast is lackluster and so are the rooms, but it's cheap, cheerful and clean. Hard to find a problem with that. I'd stay again if I were in need of an inn in the area.

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“Hotel okay, rude receptionist”

Our stay was nice enough, overall. This review is directed to the receptionist who checked us in on 28th July 2023, at 8pm thereabouts, which wasn't a good first impression of the hotel. There was only one woman at reception when we arrived. She wasn't very friendly, no smiles, no hello, no warm w… lisää

Our stay was nice enough, overall. This review is directed to the receptionist who checked us in on 28th July 2023, at 8pm thereabouts, which wasn't a good first impression of the hotel. There was only one woman at reception when we arrived. She wasn't very friendly, no smiles, no hello, no warm welcome. She had ear pods on when we arrived, I think she was on the phone with someone, and I don't know what phone system you have at your hotel, but it looked like she was on a personal call and it was almost like she didn't like that we arrived and we got in the way of her wanting to have that chat with someone on the phone. She impatiently asked for a credit card to verify our booking (my husband wasn't being difficult, he had a reason for wanting to show her the card that was saved on his cellphone). It's no problem at all to ask for verification, but it was the manner in which that exchange was handled that got to me, how she repeatedly, impatiently, rudely and loudly (was it the ear pods?) asked for the credit card. As my husband filled in his details, she looked up and started glaring at me and the children. Even my young daughter noticed and said later, "I wasn't even doing anything, I was just staring at the wall!" My husband travels a lot for work and just today I asked him if he's got any membership at your hotel. He said, "yes, diamond." The point is, everyone should be made feel welcome at any hotel, whether they have a club membership or not. But I guess it is more shocking to have some sort of membership and to be treated like a nuisance. The receptionist checked us in without telling us what was included in our stay, quickly dismissing us by handing the key cards and gesturing where the elevator is and when my husband asked about breakfast, she cut him off to tell him the time and that it was buffet (that wasn't what my husband wanted to know). We had a long drive that day and right before we got to the hotel, we had dinner at a restaurant on the way with the friendliest of staff. Perhaps it was why we noticed the difference in service straightaway, between people who clearly love their job at the restaurant versus the woman at your reception who somehow didn't want to be there.

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