Beaver Creek Lodge, Autograph Collection

“Excellent Ski Hotel/Great Staff”

We had a wonderful one week stay in a one bedroom suite at this property. Very clean and nicely decorated like all of the other Kessler properties. Small, only 63 rooms. We stayed in a spacious one bedroom suite with a creekside view. The hotel is located very close to the gondola and lifts. I ... lisää

We had a wonderful one week stay in a one bedroom suite at this property. Very clean and nicely decorated like all of the other Kessler properties. Small, only 63 rooms. We stayed in a spacious one bedroom suite with a creekside view. The hotel is located very close to the gondola and lifts. I have to mention how great the staff at this hotel is. The service was outstanding. Paula, the front desk supervisor did an amazing job setting everything up prior to our trip. Mika the front desk agent (and apreś ski bartender) really made our trip special. She was so inviting and accommodating. We looked forward every day to apreś ski to spend time with her. Definitely recommend.

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“OK”

Short and sweet- After a not so good stay at another Marriott property I decided I needed to start writing reviews. Hotel was in a good location, the overall experience was just ok, it was dark and depressing, the gym was nice though. I know we went at a busy time (NYE) the breakfast buffet was ... lisää

Short and sweet- After a not so good stay at another Marriott property I decided I needed to start writing reviews. Hotel was in a good location, the overall experience was just ok, it was dark and depressing, the gym was nice though. I know we went at a busy time (NYE) the breakfast buffet was boring and not good at all. A la carte menu was not available which was very upsetting.

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“Poorer quality than other, usually awesome Marriott experiences”

The Beaver Creek Lodge is part of Marriott's "Autograph Collection." I love Marriott for the excellent service and usually consistent quality of the rooms. For that reason, the Beaver Creek Lodge, Autograph Collection was a slight disappointment from the perfection I have come to expect from pr... lisää

The Beaver Creek Lodge is part of Marriott's "Autograph Collection." I love Marriott for the excellent service and usually consistent quality of the rooms. For that reason, the Beaver Creek Lodge, Autograph Collection was a slight disappointment from the perfection I have come to expect from previous Marriott stays. Lobby staff (valet) and Front desk staff were all excellent; very welcoming, very helpful, very friendly -- exactly what I've come to expect from Marriott hotels in America, Asia, Europe, South America, etc. View in common area was great - common area were all beautiful. Warning: "Creek View" from our first floor room was NOT worth the extra we paid for the "creek view." We could technically see the small creek out back, but only barely from a corner of the window -- I felt so silly paying the bit extra after I opened the curtain and "found" the creek. Room looked good and was of a comfy size (albeit "cozy"). However, the heater did not work our first two nights, so we couldn't get a good sleep until we realized the heater was broken and asked for maintenance to fix it -- then the temperature became very comfortable at night. Bathroom shower must have been renovated or built by an incompetent contractor -- the shower pan was sloped improperly AND the seal around the shower door was not installed and caulked properly, causing water to pool on the wrong end of the shower and leak all over the bathroom floor and onto the carpet in the room... We had to point the shower head as close to the control wall as possible to avoid flooding the carpet outside the bathroom -- UGH. Cleaning/housekeeping staff were the least friendly staff I had ever encountered at any Marriott hotel: they just grunted or gave me a mean look when I pass by and give them a friendly (smile on my face) "good morning" or "hi." And they do a poor job stocking the rooms forgetting to put in hand towels or just plain not stocking enough for a family of four when they do come in for cleaning. Bar staff was very friendly - Karen was especially helpful and friendly the couple of times we visited. It was a pleasure sitting by the bar. Restaurant food was OK -- staff was helpful/friendly. Food was both s-l-o-w from the kitchen and lower quality than expected. (I know it was the kitchen's slowness and not the server because we watched Karen bring our food as soon as it was available at the counter to her.) I had actually booked a table for Christmas dinner, but on one of the prior evenings, my wife and I sat at the bar, and we ordered one chicken dish for her. We sat and watched the full staff in the kitchen rush around like they were under a lot of stress even though the restaurant had only a few tables occupied. Our food came out almost 45 minutes later with slightly undercooked chicken. We were very surprised because we saw what we thought was a lot more staff in the kitchen than for a restaurant the size of the Alpine + Antlers, so we had expected at least prompt food prep. Either the kitchen staff is not very well trained, or they don't know how to pre-prep ingredients, or the restaurant must have hired temp help for the holidays? We couldn't help but wonder how worse it would be on a night when the restaurant actually had a "normal" load of customers -- so I quickly canceled our family's Christmas dinner reservations and booked at a different restaurant after watching the live performance. Good thing there all the other restaurants in Beaver Creek that performed beautifully and served exquisite food. Overall, would we use the Beaver Creek Lodge again? The front desk service was great, but we're not so sure... as loyal of a Mariott customer as we'd like to be, and as good as the front desk and valet staff were, I'm not so sure we would risk the same hassle with the maintenance and other issues when there are so many other options in the area in the same price range and quality level.

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