Doubletree By Hilton Denver International Airport

“Great customer service”

Excellent service when I got in early. Able to wait in the restaurant with a fantastic meal. Room was clean and great air conditioning. Shuttle was easy to use. Staff were helpful and small snack bar in lobby had Starbucks. Elevators were quick.

“Clean room, good restaurant. Inconvenienced by power outage and shuttle driver.”

We have stayed here before with good results, so we came back. The rooms are always clean and comfortable and the shuttle service is necessary. The restaurant is good and our server Natasha was wonderful. Upon checking in we were advised there would be a scheduled power outage the next morning and… lisää

We have stayed here before with good results, so we came back. The rooms are always clean and comfortable and the shuttle service is necessary. The restaurant is good and our server Natasha was wonderful. Upon checking in we were advised there would be a scheduled power outage the next morning and there would be no tv, internet or credit card usage the next morning. I asked if this would affect our checkout and was told no. We scheduled our shuttle to the airport for 10:30 am. At 10am we headed to the elevator to checkout and get our shuttle. The elevators were off because of the outage. We are senior citizens and had to drag our luggage down dark steps from the fifth floor. It was difficult and painful. When our shuttle driver came he requested us to lift our luggage 3 feet up into the van because “he has a bad back.” I couldn’t understand what he was trying to say but my elderly husband lifted it in. Why would you hire a shuttle driver that can’t lift a suitcase?

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