Hyatt Place Detroit Auburn Hills

“Great Hotel, Great Staff”

We really enjoyed our stay at the Hyatt Detroit Auburn Hills. We arrived a little before the check in time and they were able to accommodate us and check us in. The check in process was very quick, the room was clean, and the location is in in a nice area of town that is mostly commercial building… lisää

We really enjoyed our stay at the Hyatt Detroit Auburn Hills. We arrived a little before the check in time and they were able to accommodate us and check us in. The check in process was very quick, the room was clean, and the location is in in a nice area of town that is mostly commercial buildings but was very convenient for us and the concert my daughter and I went to at the Meadow Brook Amphitheatre.

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“It was okay”

It's an older hotel so I wasn't expecting a whole lot from my stay. Staff was nice and responded relatively quickly when we found a bug in the room (which we catch in a bucket to show Maintance. Maintance came and explained what the bug was and where it likely came from and sprayed that area. Didn'… lisää

It's an older hotel so I wasn't expecting a whole lot from my stay. Staff was nice and responded relatively quickly when we found a bug in the room (which we catch in a bucket to show Maintance. Maintance came and explained what the bug was and where it likely came from and sprayed that area. Didn't see or find anything else bug related in the room. Room was pretty clean when we checked in and everything was functional. Again it's an older hotel so I wasn't expecting all the sparkles and shine. There were random smells on the elevator and every once in a while you could smell weed in the hallways. It was pretty quiet and the location was bad. There were quite a few food places on the area. Check in was easy. I use the mobile app to check in and got my key from the front desk because they don't have keyless entry on this particular hotel. The suite came with double queen beds, a pull out sofa, mini fridge, microwave, kitchenette area with a side of desk and a small dining table, flat screen TV and plug adapters for USB AND USB-C plug ins. Plenty of light, had a closet with a sliding mirror door. It was a fairly spacious room. Parking lot was virtually empty so finding a parking spot was no issue. There was an indoor pool but I did not check it out. They had breakfast in the morning but I also did not check it out. Would I stay here again... For a short stay like I had this time around, probably but for a longer stay in which I would be in the room longer and more often, I would probably book somewhere else. It's a solid 3/5

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“Room Fiascal”

Our first room, things didn't work, the TV nor the Air Conditioner, Maintenance could not repair the problem. It took two more rooms before we we're provided one that was adequate. The front desk person actually smirked at me when I asked for better customer care. I phoned and informed the manager.… lisää

Our first room, things didn't work, the TV nor the Air Conditioner, Maintenance could not repair the problem. It took two more rooms before we we're provided one that was adequate. The front desk person actually smirked at me when I asked for better customer care. I phoned and informed the manager. we spoke she apologized, she shared she was working with the staff, implementing better training. I really hope that the staff takes their positions seriously and pride providing great customer service, in their work! She understood my concerns and offered points and a complimentary night stay at a Hyatt. But, not quite sure how that makes up for missing our dinner plans with our dear friends, due to the delays in acquiring our room.

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