The Inn on Biltmore Estate

“A luxurious, peaceful place to vacation”

My husband and I stayed at this hotel for 5 nights in late July. We've stayed at other resorts around the same price point and purported level of service, and we had a great time here and were not disappointed. We stayed in one of the refurbished bedrooms on the 7th floor and, contrary to oth... lisää

My husband and I stayed at this hotel for 5 nights in late July. We've stayed at other resorts around the same price point and purported level of service, and we had a great time here and were not disappointed. We stayed in one of the refurbished bedrooms on the 7th floor and, contrary to other reviews, found that our sleeping room was plenty wide enough for our suitcases, bags, and accumulated pile of souvenirs. The south-looking room had a gauze curtain as well as a black out curtain that helped cool down the room in the afternoon. The room was well-appointed. I had two quibbles: for this price point, it would have been nice to have (disposable) slippers so you are not walking around barefoot in the sleeping area right before or after a shower. Second, it would be nice to have curtains in the bathroom. The narrow, vertical window was right next to the toilet, from which you can see people walking up and down the paths towards Antler Hill Village. On most evenings and early mornings I'd keep the lights in the bathroom off, lest I be seen sitting on the can if a visitor looked up towards the Biltmore on their walk towards the Inn. Apart from these quibbles, we received excellent service from all staff from the bellman, to the hostess at the Dining Room, to the front desk staff and staff who worked the boutique shops (Marble Lion; Cottage Door) within the hotel. While they encourage people to use their own cars to travel from point to point within the Biltmore grounds, we used the complimentary shuttle service to get to the Biltmore House and to the Antler Hill Village when we didn't feel like walking up the hill throughout the 5 days we were there (Antler Hill Village's shops and restaurants on the estate are just a stone's throw away from the Inn, just down the hill). The grounds are well-kept and we loved seeing the various wildlife (groundhogs, deer, geese, rabbits) that we would see on our walks or from the car on the estate grounds. They have several biking and hiking trails that are easily accessible by foot from the Inn. We have also stayed at the Omni Grove Park Inn during a previous visit to Asheville. While that property has its charms, I find that has a lot more people milling about in a smaller property, there's more of a concentration of guests, where on the Biltmore Estate's grounds and at the Inn, it feels more peaceful, quiet and tranquil. A quieter, different vibe, if you are looking for a luxury hotel that is not in the middle of a neighborhood.

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“Great location, views, comfort and service at the Inn at Biltmore Estate”

The Inn’s accommodations, service and amenities were outstanding. My husband and I stayed for four nights and thoroughly enjoyed ourselves. The view from our patio room 382 was incredible and the location was near the pool. The food served on the terrace next to the library was very tasty- we had... lisää

The Inn’s accommodations, service and amenities were outstanding. My husband and I stayed for four nights and thoroughly enjoyed ourselves. The view from our patio room 382 was incredible and the location was near the pool. The food served on the terrace next to the library was very tasty- we had the wagyu sliders and lobster rolls and the setting and service was excellent. The only non 5 star rating we’d give would be for The Dining Room. We went for anniversary dinner, seafood special was just OK and waiting in front of elevators and restrooms even though we had a reservation was not a great way to begin. Same wait before breakfast buffet and food was good but not great. The concierge service was fantastic- we got back door Biltmore House tickets and unlimited Biltmore visits for a great price and it was more than worth it. Also, I’d recommend renting e-bikes for a half day- so fun!

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“biltmore is now biltless, living on laurels”

Past its prime. Swimming pool is too small for how big the hotel is. Then they ran out of towels. I told concierge via text, they didnt' respond for an hour 20. I called hotel, but no # to call hotel desk direct, so have to listen gooblegook, when i'm already a guest at the pool. Concierge roo... lisää

Past its prime. Swimming pool is too small for how big the hotel is. Then they ran out of towels. I told concierge via text, they didnt' respond for an hour 20. I called hotel, but no # to call hotel desk direct, so have to listen gooblegook, when i'm already a guest at the pool. Concierge room says pastry out until 10am. entered 940am - nothing, gone, nada. reservation person rude to my wife - i put her name on reservation, she called up to buy house tix, and they wouldn't talk to her. I called back, got someone different and he said it is noted properly, they should have talked to her. - he said Had to call housekeeping as room wasn't cleaned at 245pm. A different day, house services knocked on the door, I said now not a good time, come back in 10, they came into the room anyway! Told turn down service maid to come back in 5, they never came back (lady missed her tip on the counter). Another time housekeeping came to the room to deliver a crib - my wife said she wasn't trying to tell me anything - we didn't order a crib. I asked concierge for a lunch reservation help at 1057am, a few back and forths and by 1138am, she telling me earliest availability is 1245pm - glad i grabbed a noon reservation on my own. Now to the room - some dirt, mold on the ceiling. Toilet room is in main bathroom (this a suite), vs. being separate. Bathroom is old. Sink stopper didn't work. Think one of the maids would have seen it not in the drain and called maintenance. One lady at the concierge desk was rude, the other guy was helpful. Their riverside trail, is more a cornfield side trail. One is walking along the river, but in the summer you can't see the river, we might as well been walking in a field. We hike a bunch and use all trails etc- their trails are not well marked (they should be better) and not well metered for distance. Hotel room looking worn, too many service gaffes to be a top 5 star hotel, this on downswing. obviously property looks great, biltmore -vanderbilt house is nice (pricey), gardens ok, wines eh. Why is village social restaurant which is in village hotel, labeled in antler village - caused my to park and walk further away. Almost like they need new senior hotel management.

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“Not worth the $$$”

Meh. Not worth the price IMO. The hotel is nice but it didn't blow me away and I wouldn't stay there or pay for it again. Some specifics: I bought the B&B package which included $115 for breakfast for 4 (2 adults, 2 kids). If I'd just showed up at the restaurant it would've been $90. Not cool. I ... lisää

Meh. Not worth the price IMO. The hotel is nice but it didn't blow me away and I wouldn't stay there or pay for it again. Some specifics: I bought the B&B package which included $115 for breakfast for 4 (2 adults, 2 kids). If I'd just showed up at the restaurant it would've been $90. Not cool. I want my $25 back. No fridge in the room (they are trying to drive traffic to the restaurants). Beds were small. Shower didn't drain correctly and water runs into the bathroom floor. Hallway was FREEZING (60 degrees...or less) Pool/hot tub was nice, grounds are flawless Overall, nice hotel just not worth the premium for it when you can stay just down the hill for much more reasonable rates (and closer to the other restaurants).

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