Holiday Inn Express & Suites Asheville Downtown, An Ihg Hotel

“Kindness & Professionalism in Chaos”

We were staying in this Holiday Inn Express when hurricane Helene struck. It was chaotic outside. Inside, we lost electricity, water, and Internet connectivity. While inconvenient, we were thankful to have a safe place to stay, and we are especially thankful for Anthony and Ashley, who in the midst… lisää

We were staying in this Holiday Inn Express when hurricane Helene struck. It was chaotic outside. Inside, we lost electricity, water, and Internet connectivity. While inconvenient, we were thankful to have a safe place to stay, and we are especially thankful for Anthony and Ashley, who in the midst of all of this confusion, and while certainly concerned for their own family, friends, and pets, they remain calm, upbeat, helpful, friendly, and professional. These two are to be commended highly!

vähemmän

“The calm in the midst of chaos”

We have stayed at this location before, and we were staying at this HI Express when the tropical storm (remnants of Helene) hit Asheville on the night of September 26th. This disaster is hard to comprehend because of the magnitude, but this hotel withstood the storm and became a safe place for us t… lisää

We have stayed at this location before, and we were staying at this HI Express when the tropical storm (remnants of Helene) hit Asheville on the night of September 26th. This disaster is hard to comprehend because of the magnitude, but this hotel withstood the storm and became a safe place for us to stay until we could travel out. Though there was no electricity, running water, cell or data access, we were able to be safe, have bottled water and shelf stable snacks, and wait it out. I also want to call out Anthony (General Manager) and Ashley (Assistant GM) for being just incredible. Even though this was their community, friends and family affected by this storm, they were at the hotel and helping us. They were calm, shared valididated information as they recieved it, and maintained a level of professionalism and calm that was above and beyond. We know it will be a while before we can come back, but we look forward to when we can.

vähemmän

“Hurricane Helene 2024”

To say that the service was great would be a severe understatement. Mr. Anthony and Miss Ashley (the managers) were beacons of hope during the hurricane and went above and beyond, working endlessly to ensure the needs of their guests were met. The kindness emitted by these employees created a chain… lisää

To say that the service was great would be a severe understatement. Mr. Anthony and Miss Ashley (the managers) were beacons of hope during the hurricane and went above and beyond, working endlessly to ensure the needs of their guests were met. The kindness emitted by these employees created a chain reaction of positivity among those stranded within, even during one of Ashevilles darkest hours. They braved the floodwater to make it to work when no one else could, and provided food and water free of charge to those in need even if they weren’t paying customers. The staff here are the epitome of good service and a reminder of what it means to be human. Ashley even gave me her own spare socks when I ruined mine.

vähemmän

“Best Stay I’ve Ever Had”

This hotel is the best I’ve ever stayed at. When I walked in there was a welcoming feel, and front desk staff were very nice and quick to check me in. The rooms were very clean and spacious. I would recommend this hotel to anyone who is staying in the Asheville area.