The Ritz-Carlton, Pentagon City

“Stay was fine, not remarkable”

Although we've stayed at numerous upscale properties over the years, this was our first stay at a Ritz-Carlton. I'm disappointed to report that the stay was just...fine. The room was clean and the location is excellent. Service was good if not remarkably so. But if this is the level we can expect... lisää

Although we've stayed at numerous upscale properties over the years, this was our first stay at a Ritz-Carlton. I'm disappointed to report that the stay was just...fine. The room was clean and the location is excellent. Service was good if not remarkably so. But if this is the level we can expect from the brand, we weren't impressed. Everything was probably quite grand some time ago, but now it's just dated. Can't remember the last time I've had a shower/tub combination, and a shower curtain to boot. Older furnishings, dated decor. Prices were quite high compared to value. Certainly a pleasant enough stay with no particular problems, but with so many options in the area, we wouldn't rush back to this one.

vähemmän

“Elegant but disappointing”

The hotel is lovely and the staff are courteous and helpful. It’s connected to a huge mall, which can be fun, and helps with the disappointing aspects of the hotel. The rooms are comfortable and spacious. It’s fantastic to have an in room espresso machine for a morning or late afternoon cup. The ... lisää

The hotel is lovely and the staff are courteous and helpful. It’s connected to a huge mall, which can be fun, and helps with the disappointing aspects of the hotel. The rooms are comfortable and spacious. It’s fantastic to have an in room espresso machine for a morning or late afternoon cup. The Metro station is right there, two stops and you’re in DC. I attended a wedding and the elegance of the hotel showed nicely. Sadly the food was horrible and not edible. The steak was overdone and tasteless, a waste of a good piece of meat. The mushroom ravioli were overcooked, hard and gross. I’ve been here before and the food was delicious. The catering staff should be ashamed of such poor quality food. Go to the food court, albeit fast food, to eat.

vähemmän

“Not ritzy”

This was the least “ritzy” Ritz Carlton I’ve stayed in. I usually enjoy the exclusivity and refinement for the hundreds per night that is charged but this was clearly an acquisition property that hasn’t been properly converted. The rooms were pretty basic looking. My bed sheets smelled funny (no... lisää

This was the least “ritzy” Ritz Carlton I’ve stayed in. I usually enjoy the exclusivity and refinement for the hundreds per night that is charged but this was clearly an acquisition property that hasn’t been properly converted. The rooms were pretty basic looking. My bed sheets smelled funny (not properly washed) and had a hole in them. The TV wasn’t working (neither was my sister’s TV 8 floors above me - felt like an outage but they assured me it wasn’t). Turndown service left a bathroom sink full of murky water for me to drain. It rained the whole time we were there so they provided us with umbrellas and towels (a plus) but we felt hounded to return the umbrellas and have to explain that we would be leaving again soon and it was still raining (a minus). The only thing that was on par with the Ritz Carlton name was the service. They were pretty prompt and attentive when we did actually make a request. All to say I felt like perhaps my money would have been better spent getting a more elevated room at a “lesser” hotel name.

vähemmän

“Felt more like Hilton/double tree than Ritz. OLD interiors, GREAT service though”

OLD room, pretty common areas, +1 on rating b/c GREAT service by everyone (Rahid, restaurant, check in, check out) But facilities are OLD the TV interface was OLD. It felt more like a double tree than what I expected of a Ritz. No slippers. Refrigerator was filled and could not hold anything... lisää

OLD room, pretty common areas, +1 on rating b/c GREAT service by everyone (Rahid, restaurant, check in, check out) But facilities are OLD the TV interface was OLD. It felt more like a double tree than what I expected of a Ritz. No slippers. Refrigerator was filled and could not hold anything e.g. my leftovers. Only magazine was wine spectator, then some fashion thing. Usually there's a city magazine. No chest of drawers to put my clothes. Holes in sheets. water damage at bottom of doors, FREE postcards and postage.

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