Crystal City Marriott At Reagan National Airport

“Poor Hotel Experience Despite Resolution: Park and Fly Mishandled, Overcharge and Shuttle Issues”

UPDATED: Originally a 1 star review, I changed to 3 because the management team took care of the situation very fast and refunded me for the overcharge and apologized for the receptionist. They clearly wanted to make it right. The experience while at the hotel stands as being poor. I booked a stay… lisää

UPDATED: Originally a 1 star review, I changed to 3 because the management team took care of the situation very fast and refunded me for the overcharge and apologized for the receptionist. They clearly wanted to make it right. The experience while at the hotel stands as being poor. I booked a stay with the promotional option Park here Fly There. We stayed one night and were supposed to get up to 7 nights of parking included with our stay with this higher rate. Upon check in, the receptionist acknowledged that was the rate we had and all we had to do was come back to get our parking ticket validated when we returned. We returned 3 nights later and they acted like they never heard of the promotional rate, claimed I didn't book with them (even though I booked directly with them) and they refused to validate our parking pass and became argumentative with us over it. We ended up paying over $200 more when it was supposed to be included. In addition, the only reason we stayed there was for this parking rate and for the airport shuttle. The entire situation was a joke, we had to Uber both ways! No shuttle before 5am and on our return at 11PM the shuttle never showed up. We stood there for 45 minutes before giving up and getting an Uber.

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“Beyond disappointed…”

I’ve been traveling to Arlington, Virginia (Crystal City) since March 2023 - at least once a month and often every 2 weeks. I have consistently stayed at the Marriott Crystal City @ Reagan National Airport. It’s just an 4 block walk to my client’s office. And while there have been sporadic issues… lisää

I’ve been traveling to Arlington, Virginia (Crystal City) since March 2023 - at least once a month and often every 2 weeks. I have consistently stayed at the Marriott Crystal City @ Reagan National Airport. It’s just an 4 block walk to my client’s office. And while there have been sporadic issues to include no TV/internet - in 3 of my last 4 visits - the air conditioning malfunctions. The temperature in the room stays at 72 or higher for 24 hours or more no matter how much I lower the thermostat. I left for work this morning and the temp had been a constant warm 72 degrees for the past 24 hours. When I returned from work the temp was 77 degrees! 😓 5 degrees higher than when I left for work this morning. YES - an engineer did a maintenance check sometime during the day. And YES I requested another service call at 5:30pm. Now some 2 hours later - as I wait for the temperature to drop - I am grateful that I began traveling with a portable fan. Picture yourself in a room with ‘available’ AC - at that age where hot flashes are a repeated visitor - but you are relegated to a portable fan!! 😫😖😡.

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