Embassy Suites by Hilton Anaheim South

“Very Good Hotel, but there is a safety issue”

9 day stay (August 14 to 23) on a large suite (1121) for myself, wife and 2 year old boy. Trip based on Disneyland and the location is very convenient. Good breakfast to start the day and nice manager reception at the end of it, but you can see how inflation has made the hotel try to cut costs by … lisää

9 day stay (August 14 to 23) on a large suite (1121) for myself, wife and 2 year old boy. Trip based on Disneyland and the location is very convenient. Good breakfast to start the day and nice manager reception at the end of it, but you can see how inflation has made the hotel try to cut costs by using cheap cutlery and charging a mammoth USD 25 for parking on an open space. On top of that, the hotel is still under construction and this seems to be never ending. Would still stay here for another stay, but this hotel has a huge safety issue. The inside veranda/balcony of the main floor plan (all Embassy Suites are built like this) have open holes through which a child could slip through it and die from a free fall. I had to take extra care with my 2 year old for all of the stay, Thank God, he is an intelligent bloke.

vähemmän

“Customer Service Improvement Needed”

We recently stayed at Embassy Suites Orange off North College Blvd from 10/27-10/29. The location was ideal, close to Disneyland and Christ Cathedral, which made our outings super convenient. The breakfast was fantastic, with a good variety that really set us up for each day. However, the guest se… lisää

We recently stayed at Embassy Suites Orange off North College Blvd from 10/27-10/29. The location was ideal, close to Disneyland and Christ Cathedral, which made our outings super convenient. The breakfast was fantastic, with a good variety that really set us up for each day. However, the guest services fell short. Upon arrival, we found our room lacked basic toiletries like shampoo, conditioner, and soap, and the in-room phone wasn’t working, so we couldn’t call guest services directly. We requested our room to be serviced to address these missing items. While the bed was made, and fresh towels were provided, there were still no toiletries when we returned. It really made us question the thoroughness of the room checks and cleaning standards. While this hotel is great for location and breakfast, the lack of attention to detail in guest services was disappointing.

vähemmän

“Good hotel, yet bus service ruined my trip”

This hotel was good. It has a great deal since post-covid. I recently stayed there (09/2024). My only advice is that if you need to get around, DO NOT use the ART bus that the hotel recommends! This is the worst run bus company that I have ever experienced. The buses do not even run close to b… lisää

This hotel was good. It has a great deal since post-covid. I recently stayed there (09/2024). My only advice is that if you need to get around, DO NOT use the ART bus that the hotel recommends! This is the worst run bus company that I have ever experienced. The buses do not even run close to being on time and using the app is useless. We spent hours every day waiting in the heat for a bus. Locals recommended the Orange County busses. Next time I go, I will stay at a hotel withing walking distance of Disneyland.

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