Buffalo Marriott Niagara

“Good convenient hotel”

Nice hotel and great staff who work hard. Our family has stayed here several times over the years and some things could be improved. The concierge lounge at night does not have enough food. If you don't get there by 5:30 food is all gone by 5:45-6 and it often not replenished. It's not kept clean. … lisää

Nice hotel and great staff who work hard. Our family has stayed here several times over the years and some things could be improved. The concierge lounge at night does not have enough food. If you don't get there by 5:30 food is all gone by 5:45-6 and it often not replenished. It's not kept clean. This is different from the breakfast concierge which is kept tidy and food replenished. Also, housekeeping isn't the greatest- sometimes bed is just made, and trash not taken out nor towels replenished so essentially after the first night not great housekeeping. I think they probably don't have enough housekeepers. It's super busy on Saturday nights so they should hire more housekeepers for Sundays.

vähemmän

“A Marriott Property like no other!”

I have been doing group travel for fifteen years. With the exception of two of those years, I have booked exclusively with Marriott properties for their ambiance and the free breakfast. This was absolutely my worst experience with a Marriott property. Family and Friends Travelers, a west coast se… lisää

I have been doing group travel for fifteen years. With the exception of two of those years, I have booked exclusively with Marriott properties for their ambiance and the free breakfast. This was absolutely my worst experience with a Marriott property. Family and Friends Travelers, a west coast senior travel group all departed from the SFBay Area, with a few exceptions. I was in a plane and got a frantic call from a guest who said they were at the hotel trying to check in but was told there was no reservation for them or Family and Friends Travelers. I was confident that it was an error but could not allow my guest to sit in the lobby until I arrive to fix things. I decided to purchase the airline WiFi send them a copy of the signed contract. After a while fortunately that crisis was resolved. When I arrived, I was handed a basket with room keys for 53 people. The names were mixed up, had triple sets of keys with the same room assignments, and rooms were uncleared. I expected Rod Sterling from the Twilight Zone to appear. By now it is 11:00 and we were not only tired but had an early departure to Niagara Falls the next morning. I checked with the desk to asked the site for the breakfast. Mind you, a free breakfast is the standard at all Marriott properties but would cost me $15.95. I was beside myself!! Since I had advertised breakfast in the package, I had the clerk called the General Manager, Matthew Intini. He said I could have breakfast for $10.00. Now I am livid but had little choice. I was forced to pay $10.00 for 53 guests, an unplanned and unexpected expense which put me way over budget. The free breakfast should not be different at Marriott properties. Needless to say, this was an experience that will not be forgotten. I do not know why this property has that rule but I will inquire with the CEO of the Marriott for justification of the breakfast policies. Unbelievable experience!!!

vähemmän

“This could be a good hotel”

We have been to this hotel many, many times but not in recent years. We used to love it there but got away from full service type hotels tending to stay in ones with more living area especially with family along. This was just my husband and me. The hotel has been renovated nicely. We were in room … lisää

We have been to this hotel many, many times but not in recent years. We used to love it there but got away from full service type hotels tending to stay in ones with more living area especially with family along. This was just my husband and me. The hotel has been renovated nicely. We were in room 920. When we arrived the first thing I noticed was how big the room was but there was a lamp in the corner with a small table in the other corner. There was no chair to sit on though other than the desk chair. I thought that was strange so went for a walk down the hall to see if any other rooms had the door open so I could see in and sure enough other rooms had a chair. I asked the young man doing housekeeping about this and he did not understand what I meant til he came to our room and saw the empty spot. We got a chair soon after. I found the bed uncomfortable and the pillows were flat. We had lounge access so my husband went up to check it out. It was directly above us. His key didn't work so he went down to the desk to get it fixed. He came back to get me and we both went up to the lounge but again the key didn't work. I waited there while he went back down and this time the nice young lady from the front desk came up with him. It turns out it was something wrong with the door. We did get into the lounge though and later the door was fixed. The evening assortment of food was great. The young man in the lounge for the evening was great. The next morning was completely different though. When we arrived just before 0830 there was nothing left of breakfast and no attendant. Dishes were mostly empty. We sat at a table to wait and see if anyone came to replenish. We waited at least 15 minutes until finally a woman brought a cart full of stuff. We waited until she set it all out before we got anything. I asked her "Are you the only one on here?" as most hotels have at least 2 staff in the mornings in their lounge. She lit into me immediacy and said "I'm doing the best I can!" She went on and on about the difficulties she had and said to me that all these other people ate the food before I got there and that I was not there when she left to get more. Oh and she said I was the only one who "complained" although I only asked her a question. When I went to get a coffee it was empty and she said she had a fresh pot to bring out. After waiting at least 5 or more minutes she came back and said she thought she had made a pot but hadn't so she was making one now. She eventually brought it out. It was not a very enjoyable experience. Overall as I said before the hotel is nicely renovated but there is a problem with hardwood/laminate flooring. There is a lot of noise above. As I said we were below the lounge. At about 11 pm it sounded like they were moving furniture and bouncing balls up there. This happened again around 6 am. We may or may not try this hotel again. As I said we had been there before and liked it. I don't want to sound too critical and if the morning service had been at least a little better I might have given the hotel a better rating.

vähemmän