Hilton Garden Inn Jacksonville Downtown Southbank

“Nice!”

My experience with this hotel was great. I came with a large group and they were very accommodating to our needs. They were renovating and the drilling was loud and overwhelming. Given the circumstances, I understand. I started in an outdated room and the hotel didn’t hesitate to swap my room upon … lisää

My experience with this hotel was great. I came with a large group and they were very accommodating to our needs. They were renovating and the drilling was loud and overwhelming. Given the circumstances, I understand. I started in an outdated room and the hotel didn’t hesitate to swap my room upon request. I was moved to an updated suite with a balcony which made my experience even better. Monday -Friday we were greeted by a lovely kitchen staff Charlie. He was helpful with identifying places to eat and activities to do in the area. Overall this hotel was ok and I would stay again if given the opportunity.

vähemmän

“Rude Front Desk”

The hotel was under construction and our room smelled like paint. We understood that it was under construction, so we ignored the paint smell and stains on the carpet and didn’t complain. After a concert, we went back to the hotel and ordered Uber eats. We kindly asked the front desk clerk to call … lisää

The hotel was under construction and our room smelled like paint. We understood that it was under construction, so we ignored the paint smell and stains on the carpet and didn’t complain. After a concert, we went back to the hotel and ordered Uber eats. We kindly asked the front desk clerk to call our room once the food arrived. She said she was too busy completing an audit to help with that. She said “I have my own work to do”. Then in the morning, we tried using the phone for late check out, the phones didn’t work so I called from my cell. The front desk answers and when I let her know the phones weren’t working, she argued and said “yes they do” and “I could hear you when you called”. I explained that I couldn’t hear her and that the phones are broken. She gave us late check out, but I do feel like the front desk should be treating their guests with more hospitality. Specially when the hotel is undergoing construction. This is my first time ever complaining about any hotel.

vähemmän