Hampton Inn Jacksonville Beach Oceanfront

“The BEST!!! FIVE stars!!”

This is by far one of the BEST hotel rooms I've ever stayed in and I travel a lot. First the entire hotel is extremely CLEAN!! I mean every inch (I looked around, lol). I am finicky about where I stay so I always check out the place before I lay my head down to sleep. 1: The aesthetics are very w… lisää

This is by far one of the BEST hotel rooms I've ever stayed in and I travel a lot. First the entire hotel is extremely CLEAN!! I mean every inch (I looked around, lol). I am finicky about where I stay so I always check out the place before I lay my head down to sleep. 1: The aesthetics are very welcoming and so pretty. That might not mean much to some people but it automatically gives a place the feeling of warmth and home. 2: The smell throughout the entire hotel was so pleasant. I even commented on it at the front desk and asked what they use because I have a puppy at home and I'm always looking for things to spray to make my house smell fresh. 3: The room was large and had everything I needed. The size of the tv was impressive. The sleeper sofa came in handy for my son who surprised me and came to see me (he lives in Jacksonville). The large tub was PERFECT for my bubble baths! The balcony was really big too; that was surprising. I stayed in 337 and it was in the perfect location for listening to the music each evening without having to go down there. 4: I have to give a special shoutout to Eric and Carol. Those two are some of the friendliest, nicest people I've ever had the pleasure of talking too. I think Eric smiled every time he spoke with someone. He seems to genuinely like his job and seems to be a people person; 2 VERY important qualities one needs when working in hospitality. Carol had a bubbly personality and was very friendly to me. I enjoyed chatting with them when I paid for my chips. 4: LOVE that it is oceanfront and access to the beach is so easy. 5: I got a good parking spot and I realize that parking is hard to come by but one thing that I wish was different is that the spaces were a little larger. I have a smaller car and mine fit great but there were 2 SUV's (one normal and one large) next to me that were on the lines. 6: This is going to sound strange but I really appreciate the water pressure! I know that's probably not something most people talk about but it's the little things that I notice that make my trip worth the amount I pay. 7: Breakfast was good too. 8: Housekeeping staff was very friendly and always spoke to me in the hallway. I appreciate that they took time to see me and say hello while they were busy. I know that is a hard job but they smiled and said hi to me and a couple of them asked how I was doing; all much appreciated. You see, my husband passed away in June. This was my first trip without him. We both loved Jacksonville Beach so much and was there 3 times in 2022. He got sick in 2023 and never recovered.. I have been so depressed for the last 2 months and have hardly been able to get out of bed. So, I decided to come to our favorite beach. It was hard, I won't pretend that it wasn't. Being without him was heartbreaking. But your staff made it better for me by being so kind. They didn't even know what I've been going through and that made their kindness more genuine. I want to thank them for that. I want to add this though. The lady at checkout was very bland and seemed too busy to be bothered with me. Maybe she had a lot on her mind, maybe there was a computer issue; I don't know. But I told her my name and that I wanted to check out and she barely looked up at me. She asked me if I wanted a receipt and I told her just by email. I hate to judge someone based on a 30 second interaction because we never know the news they just heard, if they are ill, if there's an issue with the computer, so I hesitate to say anything bad about her. But seeing how the others interacted with me and then her, it was just a stark contrast. Overall, I give your hotel and staff 5 stars! You were all excellent and treated me so kindly. Oh, there was one woman who was dressed in dressy clothes who worked there with blonde hair but I didn't get a name, who was sooo sweet and friendly too. Just very kind people there at Hampton Inn Jacksonville Beach! Thank you all for being a part of my stay during the most heartbroken time in my life. I will definitely be back! Christy Adams-Hatfield

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“Great Time!”

Doing my stay, I had a great time and the room was amazing! My room was clean and comfortable. The service was great. The beach is a few feet away. It was two young ladies that made my stay amazing. Marie and Carole. They may not work there anymore but they were great. I will stay there again soon.… lisää

Doing my stay, I had a great time and the room was amazing! My room was clean and comfortable. The service was great. The beach is a few feet away. It was two young ladies that made my stay amazing. Marie and Carole. They may not work there anymore but they were great. I will stay there again soon. Keep up the good work.

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“3.5”

My husband and I are Hilton Honors Members, so we have stayed at a lot of Hilton properties. First the pros: the location is beach front, the pool is big, there is a hot tub, and it is close to Mayo Clinic (the reason for the visit to Jacksonville). Now the cons: food is mediocre, staff service … lisää

My husband and I are Hilton Honors Members, so we have stayed at a lot of Hilton properties. First the pros: the location is beach front, the pool is big, there is a hot tub, and it is close to Mayo Clinic (the reason for the visit to Jacksonville). Now the cons: food is mediocre, staff service is hit or miss, the AC in my room seemed weird and when on made the room smell like mildew. Honestly, that made it hard to breathe. The outside of this AC unit was very rusty and leaking a lot of water onto the balcony (not just normal condensation). I asked for the manager at the front desk. He heard me, looked at me, and went right past me without acknowledgement. The front desk staff said he was going to lunch. So I figured, if he didn’t care enough to talk to a guest why should I care enough to go find other staff members as the front desk suggested. After all, really, after all, is this my job? So, overall: view is great, room is clean, smelled like mildew when AC was on, elevator not so clean, food was so-so, service not up to Hilton standards.

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“Everything was fine, except.. Yikes!”

We were there for a quick overnight, which is our norm at this property. We've stayed several times while we seek medical attention at nearby Mayo Clinic. We've stayed both on the oceanfront, and overlooking the very nice pool. For those of you wondering about the room choices, there are a lot … lisää

We were there for a quick overnight, which is our norm at this property. We've stayed several times while we seek medical attention at nearby Mayo Clinic. We've stayed both on the oceanfront, and overlooking the very nice pool. For those of you wondering about the room choices, there are a lot of rooms that get a decent view of the ocean AND the pool. They are very nice to sit out on the balcony, though the constant running AC units are too noisy for conversation. What happened this trip? Check in was quick, thoughtful, helpful, and complete. Our first hint was the ride up the elevator (furthest to the left). It was making some groaning noises, and hopped and skipped a time or two on the way up. Very disconcerting. The next trip, crowded with 4 people and a luggage cart (lightly loaded) we were on number 2. The elevator dutifully took our inputs (floors 3 and 4) but never moved. After about 2 minutes the door just opened at the lobby. There was a two letter message on the display, but I don't recall what it was. At first I thought I had just failed to enter the numbers or some other "operator error". I hit the numbers again, and continued chatting with the young family. 2 minutes later we realized this elevator was not going to go. We stepped out, and hit the summon button, but the same door opened again. Fortunately (not) number one opened. The child in our little group said "Good thing, that one does work either (pointing at furthest to the right)" So we returned to the one furthest to the left, and started up. Again it hopped and skipped on the way up. When we arrived at the 4th floor, number 2 opened up there as well, like it was racing us once emptied. That was all at about 1:15 to 1:30 pm. Once back to my room, I immediately called the front desk to report the anomalies with number 2 (middle), but I didn't mention the rough ride on the left one. At 2:00PM we again summon the elevator to depart for my procedure at Mayo at 2:30. The middle one arrived as called, and I thought to myself "they sure fixed that quick". Immediately after the doors closed, the elevator gave a sudden drop of a foot or more I would guess. Then a fairly normal lowering, and seemed to stop as the elevator displayed "3". The doors never opened, but instead there was another sudden drop, a freeze, then a very slow ride until it displayed "L". There was an brief alarm, but no doors open. We waited, tried going up, or to open the doors to no avail. We pressed the alarm bell multiple times, but never heard anyone. The "Help" button that I always thought would call a phone number for help did nothing. I was finally able to reach the front desk after about 4-5 minutes trying anything I could. From reaching the desk, to the doors getting pried open by staff was less than two minutes. The message is that your elevators are clearly way overdue for some serious work. Your staff was amazing in getting us out so quickly. The car was, in fact, about 12" below the normal floor height, but we were able to step out safely. We were late, so I couldn't hang around to discuss it with staff. When we returned several hours later I was still influenced by anesthesia, but I do remember that the middle elevator was blocked off finally, and the one on the left opened for us. Another bumpy rough ride on the way up. If the one on the right is out of service (we never saw it functioning), then your property is hanging on by a thread (no pun intended). What a shame to have a terrific property, terrific amenities (pool/cafe/bar/beach), and let something like this affect a loyal customer base. Someone is being penny wise and pound foolish. We'll be reconsidering our choices for our future Mayo visits.

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