Sonesta ES Suites Atlanta Alpharetta Avalon

“Good Value for this Vicinity.”

This hotel has been well kept and updated. It was clean and comfortable. The staff was helpful. There are several places to eat in the general vicinity. Great place to stay if one is seeing anyone in the Medical Campus across the street. $5.00 fee to park your car overnight.

“Meh”

The visit started out OK. We needed a large room/suite with 3 beds near family, so this two room, two bath room seemed to meet our needs. Friendly desk staff, though frequently absent and sometimes clueless as to corporate policies, usually giving conflicting/wrong info when asked questions. As t... lisää

The visit started out OK. We needed a large room/suite with 3 beds near family, so this two room, two bath room seemed to meet our needs. Friendly desk staff, though frequently absent and sometimes clueless as to corporate policies, usually giving conflicting/wrong info when asked questions. As this is an ES property, there is only housekeeping weekly, so you need to take out your own trash and get new towels from front desk as needed. A pet friendly hotel; lots of people with dogs, mostly sweet dogs but some owners allowed them to roam freely in the halls. This property was another brand previously and I’d hoped they would have done more refreshing/remodeling to the rooms so this would be up to the standard of other Sonesta properties I’d stayed at. Our room did not look at nice as the pictures on the website. Worn furniture. Peeling paint in bathrooms. Needs maintenance and paint throughout. Lots of stains on walls, lampshades, carpet and on the artwork (how does that even happen?). One toilet makes dripping noises all night and both are of style that easily clogged (front desk has a plunger handy as it happens often). The desk says they ran out of the coffee for the in room coffee maker (12 cup, and they only had the single cup filter bags to start with for the first night only) so I went to the store for filters and ground coffee to make my own. Spiral Fluorescent Lightbulb in lamp in bedroom did not work/was loose and eventually fell out and broke, causing cuts when attempting to clean it up. Sheets look clean but don’t smell clean. Only one hanger in closet. Lots of door slamming, stomping at all hours, TV noise and plumbing noises from other rooms can be heard. There is a parking charge $5 per day that is only noted if you go down several clicks on their website which seems odd as there is plenty of parking in this suburban location to which you must drive, so every one would have a car. Another note, this hotel seems to have several homeless that get a room for a few days and then there are loud altercations getting people to leave. Some concerning interactions with other guests here like they were either high or suffering from mental illnesses. So don’t go out after dark alone. Pot smell in the hallway every morning. The most unnerving thing was a cockroach on the wall of the bedroom about 1am. This stay really jaded me on Sonesta, so I won’t be choosing this brand again.

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