Hotel Luna

“A decent older property”

A decent older property. The rooms have been refreshed. But the building is older. My windows were fogged and they definitely let sound in. Comfortable mattress. Fridge and microwave in the room and internet streaming tv. . But there were some cleanliness issues. Carpet poorly vacuumed. And t… lisää

A decent older property. The rooms have been refreshed. But the building is older. My windows were fogged and they definitely let sound in. Comfortable mattress. Fridge and microwave in the room and internet streaming tv. . But there were some cleanliness issues. Carpet poorly vacuumed. And toilet not cleaned properly. Price was standard for the area. And close to University of Albany and 10 min to the airport

vähemmän

“Great Service, But Property in Need of a Refresh”

I teach business ethics at St. John's University (NY). In speaking w/ my students about assembling an ideal customer service team, I encourage them to target positions for certain people where they can succeed. Subsequently, a company should develop a leadership plan to promote folks regularly ch… lisää

I teach business ethics at St. John's University (NY). In speaking w/ my students about assembling an ideal customer service team, I encourage them to target positions for certain people where they can succeed. Subsequently, a company should develop a leadership plan to promote folks regularly challenging them w/ even greater responsibility. Having said this, I applaud the management team at the Fairfield for their staffing critical areas with ideal employees. I think of Brenda at the breakfast buffet, Keshanna & Ruth at the desk during my check-in. All three of these folks are ideal and represent the Marriott brand and property well. Bravo! Having said all this, I would encourage management to work on refreshing the rooms.

vähemmän