Hilton Trinidad & Conference Centre

“Trinidad's top hotel, but could use Brix's customer service”

4.5 out of 5 The Hilton is a little better than Brix, but Brix is a peer competitor and my wife preferred Brix. Disclaimer: My wife and I visited from July 11-14 and I am writing this review in October so I base my review on impressions more than specifics. The Hilton has traditionally been Tri… lisää

4.5 out of 5 The Hilton is a little better than Brix, but Brix is a peer competitor and my wife preferred Brix. Disclaimer: My wife and I visited from July 11-14 and I am writing this review in October so I base my review on impressions more than specifics. The Hilton has traditionally been Trinidad's best hotel with Holiday Inn being its only real competitor. Recently the Hyatt and Brix arose to challenge what was a duopoly and Hilton must adapt. I will be honest, although I preferred the Hilton most people would likely prefer Brix. The Hilton has bigger, older rooms and a somewhat sleepy staff, whereas Brix has smaller, newer rooms and a responsive staff. Staff- 4/5 I am being generous here with my 4. This is a 4 for Trinidad or the US, not the world. Trinidad is a relaxed place and hotel staff is not going to rush to cater to you. (Except for Hololo-Haven and Brix) If you understand that fact, staff's slow, phlegmatic attitude will not offend. The relaxed atmosphere is part of Trinidad's charm, but if you expect customer service, then the slow pace of service will be off-putting. Staff was nice enough, but my wife wanted some extra blankets and ordered them at 10. At 11, I had to go to the front desk to get them. The Hilton could benefit from instructing its staff so that they are more like the people at Brix. The Room- 5/5 I prefer the rooms at the Hilton to those of Brix. The suite at the Hilton was a legitimate suite. We had a kitchen and a bedroom for the same price as a regular room at Brix. The room was older, but there was much more space. My wife prefers a newer, smaller room. I do not. I do not care about the age. I want a sprawling room so that I can work in peace. Hotel Food Top notch. Amenities- 5/5 The pool was awesome. I preferred Hilton's old Olympic-sized pool, but this pool is beautiful. The spa was the truth offering facials and massages, of which I did not partake, and the gym was a legitimate gym with all of the bells and whistles. Location- 5/5 The location is ideal for reaching anywhere in Western Trinidad. It is 5 minutes from Brix. It is a 10 minute walk to the savannah, a 20 minute drive to the North coast beaches of Maracas and Las Cuevas, and 15 minutes from Port-of-Spain. It is 25 mins from the airport as well. Overall This is one of Trinidad's best hotels. It is weak on customer service and the rooms and decor could use some updates. That said, the rooms are bigger and better, the food is better, and the amenities are some of the best that Trinidad has to offer. All in all 4.5 out of 5.

vähemmän

“Lovely hotel, but beware, the food is expensive”

The Trinidad Hilton is a lovely hotel with a great pool. It's an upside down hotel, which means that going from reception to the guest floors - you go down in the elevator as the hotel is built into a hill. Rooms were very comfortable and quiet. The tennis court was closed for maintenance. Food at … lisää

The Trinidad Hilton is a lovely hotel with a great pool. It's an upside down hotel, which means that going from reception to the guest floors - you go down in the elevator as the hotel is built into a hill. Rooms were very comfortable and quiet. The tennis court was closed for maintenance. Food at the restaurant and bar were quite expensive compared to other island in the Carribean. Staff were friendly, but business like. Breakfast was amazing. Such a huge selection of items, however, pick the wrong time and you'll be waiting 20 minutes for an omelet. The hotel is not very close to many attractions or shops. Due to the rise in crime over the years, its not advisable to walk from the hotel into the main part of town. This is not my opinion, but my local friends who've lived there for years. The hotel gym is of great standard with most machines and a few treadmills. The pool is amazing, although I found it made no sense that the pool bar shut at 1700, just as the sun was starting to set and get a little cooler. All in all, it was a good stay as the Hilton never disappoints.

vähemmän

“Experienced better in the past”

The rooms need updating. Housekeeping is slow to respond. Food was Excellent! Dinner staff were courteous and hospitable. Pool was fantastic! Breakfast staff were great generally... its just a few that try to spoil the bunch! Hopefully the issues won't exist when next we time.