Mercure Hotel Offenburg Am Messeplatz

“Pleasant stay”

We stayed in the Mercure Hotel Offenburg for two nights and we had a pleasant stay. The rooms were clean and spacious, the hotel staff is friendly and helpful. The breakfast offered a great variety. Very good location. We recommend this hotel.

“Poor costumer service”

It's the only hotel near the "Messe Offenburg" and as such, the only option for visitors of the Messe. Everything was fine: room clean and quiet, easy check-in. However, reception wasn't particulary friendly (more indifferent) and the experience got even worse when checking-out: I mentioned that I … lisää

It's the only hotel near the "Messe Offenburg" and as such, the only option for visitors of the Messe. Everything was fine: room clean and quiet, easy check-in. However, reception wasn't particulary friendly (more indifferent) and the experience got even worse when checking-out: I mentioned that I got charged twice, once when I had done the booking online and then again at check-in. I hadn't said anything during check-in as I wasn't 100% sure whether I had indeed already paid at the time of booking. However, did so afterwards and brought this up when checking-out. The staff member couldn't care less and asked me I should double-check at home on my credit card statement and in case I had already paid at the time of booking, I write them an email. Turned out that I was right and had to reach out to them once back at home to reverse the double payment (which they then did). It's a shame that the costumer is made to check vs. the hotel accommodating their guest to check in the first place. To be fair, I received an apologies with the email reply from the hotel. Nevertheless, definitely a big no-go how they handled the situation in the first place in terms of costumer service.

vähemmän

“Really no improvement since last visit !”

We are used to stop here in Offenburg when traveling back from Northern Italy. See my other reviews since 2017. We have been a bit disappointed last year, so we gave another chance. No improvement at all. We still appreciate the location (close to the highway, but still quiet), the rooms (spacious… lisää

We are used to stop here in Offenburg when traveling back from Northern Italy. See my other reviews since 2017. We have been a bit disappointed last year, so we gave another chance. No improvement at all. We still appreciate the location (close to the highway, but still quiet), the rooms (spacious) and the breakfast buffet (delicious). But again, the restaurant (which years ago was very recommendable) was unmanned for dinner. We found a good alternative in the city centre. The pool (still mentioned when making a reservation) was unavailable due to technical problems. Is there a manager to run this (otherwise good in the past) hotel ? They seem to complain on the difficulty to find adequate staff...

vähemmän