Althoff Grandhotel Schloss Bensberg

“Great culinary experience”

We stayed for two nights with a culinary package, one dinner at Vendome, one at Trattoria Enoteca. Both were great, the quality and creativity of chef Wissler and his crew are truly outstanding.

“Superb”

Our experience was nothing short of superb. The combination of stellar concierge service, exceptional room service, exquisite food, and the heartfelt birthday surprise made our stay memorable. We left feeling more than just satisfied customers – we felt like part of a community that the hotel has m… lisää

Our experience was nothing short of superb. The combination of stellar concierge service, exceptional room service, exquisite food, and the heartfelt birthday surprise made our stay memorable. We left feeling more than just satisfied customers – we felt like part of a community that the hotel has masterfully created. A heartfelt thank you to the entire team for making our stay an unforgettable one. We can't wait to return!

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“Magnificent property with outdated technology”

1. Check-in/Check-out: 5/5 Seamless and easy process. Very friendly frontdesk staff. 2. Rooms (cleanliness, amenities, technology, etc.): 3/5 Gorgeous clean rooms that are very spatious with comfy beds. See my note why this one is a 3. 3. On-premise restaurants: 5/5 There are two. One is Michelin… lisää

1. Check-in/Check-out: 5/5 Seamless and easy process. Very friendly frontdesk staff. 2. Rooms (cleanliness, amenities, technology, etc.): 3/5 Gorgeous clean rooms that are very spatious with comfy beds. See my note why this one is a 3. 3. On-premise restaurants: 5/5 There are two. One is Michelin one that you have to make a reservation in advance. We went to the other one. Good food, wine selection. Manager can step in if need to, wink. 4. Pool area: 5/5 Indoor pool within on-premise Spa was amazing to relax after long day of driving. 5. Service: 5/5 Overall weighted score: 4.6 out of 5.0 Notes: We really needed to be able to cast from our phone to TV that weekend but the technology of this beautiful Palace seem to have been stuck in 2000s. The concierge somewhat laughingly confirmed that their TVs are indeed older. I would expect this level of property to get onboard with technology especially at this price point of room charges. There is also an underground parking that is well lit and connected to the hotel. Would we come back? Yes

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“Shiny outside and lacks 5-star quality infrastructure and service”

We stayed a couple of nights at this hotel claiming to be five stars. We booked a grand superior room Obviously, our expectations were high ... Positives: Large bathroom all in rosa portugallo marble, had an AC (not too loud), has an indoor parking, and it is very spectacular when you drive up to a… lisää

We stayed a couple of nights at this hotel claiming to be five stars. We booked a grand superior room Obviously, our expectations were high ... Positives: Large bathroom all in rosa portugallo marble, had an AC (not too loud), has an indoor parking, and it is very spectacular when you drive up to and into the inner courtyard. Not so positives: Our room was on the 1st floor; the window is looking onto a cross-road - in other words: most rooms are on the outer side of the building as the corridors are on the side of the inner courtyard. More importantly, there was no walk-in shower and the shower head in the tub was pointing sideways - not very comfortable to take a shower. In addition, the bathroom ceiling included a large cover that was kind of hanging a bit down; it looked filthy. Furthermore, there was no hot water heater nor tea bags in the room and it was not replenished in the following nights. Last but no least there was no evening turndown service. Bottom line: a 3 or at best average 4 star hotel with shiny outside looks but it definitely lacks 5-star quality infrastructure and servive.

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