Hilton Evian-Les-Bains

“Perfect stay let down by the Executive lounge experience.”

Staying here for a week to celebrate special birthdays for myself and my wife. Still have two nights to go before traveling home. The Hilton is in a fantastic location overlooking Lake Geneva. From the moment we were collected from the station, reception staff have been very welcoming, efficient an… lisää

Staying here for a week to celebrate special birthdays for myself and my wife. Still have two nights to go before traveling home. The Hilton is in a fantastic location overlooking Lake Geneva. From the moment we were collected from the station, reception staff have been very welcoming, efficient and accommodating. The Spa is a very restful experience with parts of the day blocked off for adults only. Special mention must be made of Tajdar and Walid, both very polite, who manage the sometimes very busy breakfast experience with a calm unhurried professionalism and always with a smile. Both are a credit to Hilton. Overall the Hilton is a first class hotel sadly totally let down by the Executive Lounge where Aperitifs are served between 17.00 - 19.00 often in an atmosphere more akin to a noisy kindergarten. Children touching food and then putting it back is a hygiene risk. There have been nights when no staff seemed to be around, food and drink were not replenished and parents even left their children unattended in the lounge. No toilets in the lounge is a definite negative. Having to go back to your room or six floors down to reception is simply unacceptable. Would I return? Absolutely yes in the hope that the Executive lounge negatives would have been addressed. Then the overall rating would a worthy five stars.

vähemmän

“Well located but mixed experience”

Location is lovely but the accomodation area of the hotel feels tired and rooms are very standard/basic. No friendly welcome on arrival nor recognition of my Hilton status which is quite unusual. I had booked 2 rooms and requested one be made up as a twin as it was for the children but they put us… lisää

Location is lovely but the accomodation area of the hotel feels tired and rooms are very standard/basic. No friendly welcome on arrival nor recognition of my Hilton status which is quite unusual. I had booked 2 rooms and requested one be made up as a twin as it was for the children but they put us both in twins despite my having booked our room as a double. Front desk made up some story that my profile says i prefer a twin which is ridiculous because i have never put that, was in a Hilton the week before in a double.... Housekeeping were very kind and did their best to sort out the beds and sent a bottle of champagne which was very much appreciated and unexpected to be honest. Otherwise it's a nice hotel with a good vibe and well located.

vähemmän

“Could be better”

We stayed here for 4 nights and as a Diamond member were upgraded to a Junior suite. The room was spacious, but we found that the curtains didn't cut the light out early morning making it difficult to sleep and were surprised that only Nescafe is available in the room, I would have expected a Nespr… lisää

We stayed here for 4 nights and as a Diamond member were upgraded to a Junior suite. The room was spacious, but we found that the curtains didn't cut the light out early morning making it difficult to sleep and were surprised that only Nescafe is available in the room, I would have expected a Nespresso machine or something similar, and there was staining on the carpet, which looked like it could benefit from a deep clean. It also took us 2 days and 3 phone calls to get shower gel replenished in the separate shower, not what I'd expect. There is a nice Spa with good facilities available, but the outdoor swimming pool has broken plastic edging in several places and a child cut their foot whilst we were present. This needs to be replaced before something more serious happens. There is an executive lounge available which serves canapés and cocktails each evening, but we found the choice of canapés to be unusual at times with breakfast pastries on offer. Additionally, there are no toilets in the lounge meaning that you have to return to your room if required. The views however of Lac Leman from the rooftop area are spectacular. The staff are very friendly and helpful, and if the issues that we encountered were rectified it would be a far better experience for all.

vähemmän