Radisson Hotel & Convention Center Toluca

“Outstanding Service”

I stayed last week for 7 days in the hotel with my wife and daughter and I did lot of requests. I received from Kevin and Alejandro at reception desk the best service I have received in years. Always keen to help so polite and respectful with a smile on their faces. Big congratulations to them fo... lisää

I stayed last week for 7 days in the hotel with my wife and daughter and I did lot of requests. I received from Kevin and Alejandro at reception desk the best service I have received in years. Always keen to help so polite and respectful with a smile on their faces. Big congratulations to them for their excellent service.

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“Very good experience at Radisson Hotel Del Rey Toluca.”

The rooms are quite confortable, totally renovated, the swimming pool covered and the water warm. The staff was quite servicial.The hotel is placed nearby a mall where there are several stores and the parking is easy.

“Good Big place for events.”

Ask in advance if the breakfast is included, some rooms are advertised as "breakfast" but it's not really included. It's available on Expedia too, sometimes the prices vary enough to be worthed to check.

“Nice property but better service needed”

The property itself is nice and the rooms are comfortable. Most of the staff is very friendly and approachable. My real issue with this place is that they have a gym/pool area. It is locked for liability reasons because they had youth groups. My issue is that I had to call the front desk to op... lisää

The property itself is nice and the rooms are comfortable. Most of the staff is very friendly and approachable. My real issue with this place is that they have a gym/pool area. It is locked for liability reasons because they had youth groups. My issue is that I had to call the front desk to open the gym pool area and it would take anywhere from 5 to 10 minutes after calling from my room. I’d have to walk to the front desk to remind them. The worst part is that they lock you in and you have to call to be let out and the other day, I waited half to 10 minutes to be let out. I complained about it and I was told it would be better but the same issue this morning. My concern is in case of an emergency, can’t get out. There’s no exit. My timing to the gym is very limited and it’s ridiculous that I would have to allocate extra time to go in and out. In addition, for lack of better words, it seems a bit ghetto that they don’t provide TV and AC remotes, blow dryers, or irons. You have to go to the front desk and leave an ID. This last time that I asked for a blow dryer I told the woman that I needed my ID so can she just make a note of it from my reservation, just seems ridiculous. I’ve never experienced that at another hotel. If the hotel has an issue with people stealing these items, they should have guests sign some thing that says if those items go missing there’s a charge. Lastly, it would be nice to have mini fridges and washer/dryer at the hotel.

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