Holiday Inn Express Puebla, An Ihg Hotel

“Clean, comfortable, and modern-look hotel with friendly staff.”

We stayed at this Holiday Inn Express for 4 nights during a recent trip to Puebla. The hotel is clean, modern, and very affordable (with average nightly rate below 60USD when booking directly on IHG). The location is a bit outside from most touristic attractions in the historical center, but it ... lisää

We stayed at this Holiday Inn Express for 4 nights during a recent trip to Puebla. The hotel is clean, modern, and very affordable (with average nightly rate below 60USD when booking directly on IHG). The location is a bit outside from most touristic attractions in the historical center, but it seems to be in a safe an convenient neighborhood where walking and uber-ing are both easy. The room seems to be renovated in recent yeas and is well-appointed. We opted out for housekeeping during the whole stay, but when we called for extra toiletries they were delivered to the room pretty quickly. The breakfast was decent and was served by staff members instead of in a buffet style due to Covid. Also, everyone working in the hotel took Covid precautions seriously - all masked up and there are clear signs for social distancing and sanitizing gels everywhere. There is a workout room at the second floor, also a lap pool on the ground floor. With the amenities provided, I recommend this hotel should you have the chance to visit Puebla Mexico.

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“We'd like to Thank the whole Front Desk Staff...!!”

Stayed for 2 nights from July 13 to 15, 2023. The Front Desk staff showed their professionalism since we checked into the hotel. Ms. Valeria was very friendly and courteous, we had some questions ( since it was our first time in Puebla ), she pulled out a map and took the time giving us some adv... lisää

Stayed for 2 nights from July 13 to 15, 2023. The Front Desk staff showed their professionalism since we checked into the hotel. Ms. Valeria was very friendly and courteous, we had some questions ( since it was our first time in Puebla ), she pulled out a map and took the time giving us some advices and recommendations but, anything can happen during your vacations. Me and my husband got sick the same day we checked in, sucks right...We stayed in the room the first night, we did go out we just ordered room service. Later that day we went out to have some food. The second night, we were feeling really bad, we were worried that we might have to go to the hospital, I went to down to the Front Desk to ask for help and Christian handled our situation with kindness and empathy. He called the Doctor right away and also offered an ambulance in case we need it. I was very impress by their humbleness, fast response and they human quality. They sent Ms Brenda to our room to check my husband ( he was sicker than me) she took his blood pressure and temperature, she was very kind. It was a frightened experience but thanks to the staff, things went smooth and quiet.

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“Nice and Easy Stay”

I stayed here for two nights while working in Puebla. The customer service was fantastic and front desk staff were so nice! The only thing I will say is my room wasn't super clean, little bit of a dirty floor and surfaces. Great room service 24 hours!

“Very nice, efficient”

I stayed at this hotel for 3 nights. Staff is nice & helpful. Free breakfast as usual in the HIExpress. Room was a good size, modern & I had a super view on the volcano from my 7th floor window. Only small negative I could hear the chant of a Rooster at 6:45 every morning. Actually that was prett... lisää

I stayed at this hotel for 3 nights. Staff is nice & helpful. Free breakfast as usual in the HIExpress. Room was a good size, modern & I had a super view on the volcano from my 7th floor window. Only small negative I could hear the chant of a Rooster at 6:45 every morning. Actually that was pretty funny.

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