Camino Real Puebla Angelopolis

“Solid Hotel”

My room was updated, the bar looked nice and it was a fun area, the pool area was beautiful. Drinks a a bit expensive though. I unfortunately had a room facing the street and it was a little loud at night with speeding cars.

“A storied hotel chain that seems to be in decadence”

The room, and all of the area it is in feel like an afterthought built inside a poorly isolated shell. It is noisy, clunky (everything feels ike it's going to break), and not very elegant. This was supposed to be a "loft suite," and it was a more expensive option. But the only word in the descripti… lisää

The room, and all of the area it is in feel like an afterthought built inside a poorly isolated shell. It is noisy, clunky (everything feels ike it's going to break), and not very elegant. This was supposed to be a "loft suite," and it was a more expensive option. But the only word in the description that was true was the word loft. Here is a list of the details I remember that made for a poor experience. - The kitchenette has no utensils AT ALL (silverware, china, or even glasses). - There wasn't a kitchen towel OR any towel in the downstairs bathroom. - The "balcony / terrace" looking out onto the street loos and feels abandoned, old, and EXTREMELY dirty. It might be a nice escape in warm nights if it weren't so inhospitable. - The TV remote is a cheap "universal" remote that is not programmed to operate the room's TV's. We took 15 minutes of fiddling to operate it while the TV turned on at full blast. - The rain shower head is poorly sealed at the pipe, and water leaks away from the shower. The water that does make it to the nozzles is directed everywhere as they have likely NEVER been cleaned of mineral residue. - The bathroom and shower are "minimalist" glass enclosures. The bathroom door hinge makes an extremely loud noise as it opens, and feels unsafe. - The downstairs carpet and sofa look dirty. - The room next to us was empty, but the door was never closed / couldn't close. This, the balcony and a couple of other details like the poor noise isolation lends to the air of the property being unkempt, dirty, and less safe.

vähemmän

“Not great”

Staff was not friendly, bathroom floor was dirty, it’s really right on a major highway, not centrally located. We were able to get a soccer team and families on one hallway, which was nice. Pool is pretty. Breakfast is a pretty good buffet. Ok for one night but not longer

“A visit of many pros and cons”

Things did not start well. The doorman dropped my case on arrival, damaging the handle, so I was not in the best of moods when we were shown to the room. I had a booked a split-level room, but this was facing the main highway and the 15ft high window did not seal properly so the road noise was into… lisää

Things did not start well. The doorman dropped my case on arrival, damaging the handle, so I was not in the best of moods when we were shown to the room. I had a booked a split-level room, but this was facing the main highway and the 15ft high window did not seal properly so the road noise was intolerable. What's more, the room wasn't made up and the blinds didn't close fully, so bright sunlight streamed into the room. Things became worse when, shortly after arrival, illegal motorcycle races were held on that road. The hotel staff were sympathetic and moved us to a quieter but much smaller room on the other side of the building. The following day, they moved us to a suite higher up so, although the visit started badly, I can't fault their willingness to make amends. The hotel is moderately comfortable in an 'affordable business hotel' sort of way but, despite a pleasant pool and patio area, I wouldn't recommend it for a family get-away. However, its restaurant is good, and the staff were pleasant and helpful. The only exception was a person who expected to be tipped when I paid for a breakfast buffet. That was unprofessional. I would award this stay two-and-a half stars because two seems a bit harsh, while three seems a bit generous. But the efforts of the staff - and especially those of a lady at the front desk named Fernanda who made every effort to sort out the problems - tip the balance up to three.

vähemmän