Hotel De La Soledad

“Beautiful hotel. ”

This is a centrally located hotel near the main plaza and cathedral. Check in was easy. The hotel is full service and very pretty. The rooms are comfortable with a comfortable bed and pillows. I would stay here again.

“Outstanding Staff Saved the Day”

World class, elegant, with comfortable beds, high thread count sheets and the most beautiful bathroom on earth. Breakfast was beautiful, and eating in such an enchanting dining room makes one feel a bit like royalty. But what guests really want to know about Hotel Soledad, is how lovely their cus... lisää

World class, elegant, with comfortable beds, high thread count sheets and the most beautiful bathroom on earth. Breakfast was beautiful, and eating in such an enchanting dining room makes one feel a bit like royalty. But what guests really want to know about Hotel Soledad, is how lovely their customer service is. On tour, one of my guests became very ill. The hotel staff responded immediately, with extra towels - and when things didn’t improve, called a doctor to come in the middle of the night. By morning, the guest was still very ill, and it became evident that she needed to be hospitalized. The hotel was so gracious in handling all details, having the room cleaned, and assuring my guest and her friend that they were in safe hands. The hotel staff attended the room immediately, and moved the luggage into a new room, for my other guest (her friend who stayed to help her). They also called the ambulance and sent the guest to the best hospital in Morelia, knowing she would be checked in immediately without any fuss or complicated details. I was called to the front desk, as the tour leader, and the managers phoned to assure me that my guests were in excellent hands, and that if they needed anything, they shouldn’t hesitate to ask. The manager, Francisco, asked for the contact info for the sick guest and her friend, and reached out to offer assistance. This kind of attention to care was unexpected, but so appreciated. As I had other guests on my tour, we had to depart that day, and it was a huge relief to know that these two guests were very well taken care of. Thankfully, they both caught-up with our group, and reported such gratitude that we had been at such a professional and classy hotel. Thank you to all of the staff of Hotel Soledad, especially Francisco, the front desk and housekeepers who made sure my guests were comfortable during such a stressful time.

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“Exquisitely beautiful hotel with some small imperfections”

This is one of the most beautiful hotels I have ever visited. It is an old stone convent, beautifully restored. If you don't stay here, you should at least come and have a meal or drinik or just view the beautiful open air courtyard. Our room was modern and huge, with 20 foot ceilings and ston... lisää

This is one of the most beautiful hotels I have ever visited. It is an old stone convent, beautifully restored. If you don't stay here, you should at least come and have a meal or drinik or just view the beautiful open air courtyard. Our room was modern and huge, with 20 foot ceilings and stone walls. The bathroom was large and modern. I would give this hotel 5 or more stars except for a few issues. The thermostat was in English (temp in celsius), but it was still difficult to operate. Given the stone walls, there are few electrical outlets. This was not a problem for us, but would be with more than two people. The closet was huge, but there wasn't much drawer space. On one of the two nights there was a bad smell in the room, possibly emanating from the shower drain.

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