Holiday Inn Monterrey Valle, An Ihg Hotel

“Very pleasant stay”

We spent two nights and were quite pleased with the room, the breakfasts, the valet parking and the convenient location. The breakfast buffet was extensive and the service was very good. This review required 200 characters

“Great location, need to improve service!”

Allow me to say that this property is in the center of trendy San Pedro, walk access to shopping centers, restaurants, and entertainment. Infrastructure and rooms are in good condition, rooms are large and comfortable (including an A/C that works well!!). Where this location need urgent attention i… lisää

Allow me to say that this property is in the center of trendy San Pedro, walk access to shopping centers, restaurants, and entertainment. Infrastructure and rooms are in good condition, rooms are large and comfortable (including an A/C that works well!!). Where this location need urgent attention is in the service side: (a) front desk experience was sub-standard, I think mainly because is under staffed; (b) Hotel has only 1 restaurant, which is perfectly fine for a HI, On this I will split my comments: (1) Morning service is suppose to start at 6:30AM, well by 7:00AM they have only half of things out, wont be until 7:30-8:00AM when is in full swing. So if you need to depart early in the morning plan a stop by a coffee shop. (2) Room Service is GREAT! fast, large variety and very good quality food. (c) Check out process confirmed my perception on the front desk, it took them ~30 minutes just to print me a charges summary (not even a proper invoice). I like the location a lot, however don't think is enough .

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“Good location with caveats”

Rooms can get very cold at night and one has to call the front desk every single night to remind them to turn the heating on. The personnel always came up with a nonsense excuse explaining that the heating system only works when the outside temperature falls below a certain level. I have stayed at … lisää

Rooms can get very cold at night and one has to call the front desk every single night to remind them to turn the heating on. The personnel always came up with a nonsense excuse explaining that the heating system only works when the outside temperature falls below a certain level. I have stayed at hundreds of hotels all over the world and this is the first hotel I stay in that monitors the temperature in the outside to control the temperature inside of the building. It is weird, to say the least... The front desk personnel could have been a little bit more kind and understanding instead of resorting to cookie-cutter, nonsense responses. We have stayed at this hotel two years in a row. In both instances, the room keeper always left only 3 towels no matter how many times we reminded her we were a family of four. We had to call every single day in order to request the missing extra towel. We also tried addressing the issue with the front desk but to no avail. On the good side: Rooms have a good size, Wi-Fi is kind of decent most of the time, Parking is free but way too dusty and dirty

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