Hotel San Marcos Grand

“Short Stay”

Stayed one night due to a power outage on a very hot stormy night at our family's house that we were visiting. Check-in was a bit complicated since it was a last minute online reservation but everything was straightened out by the time we checked out the next morning. Clean and comfortable room... lisää

Stayed one night due to a power outage on a very hot stormy night at our family's house that we were visiting. Check-in was a bit complicated since it was a last minute online reservation but everything was straightened out by the time we checked out the next morning. Clean and comfortable rooms. Centralized location within walking distance of the Cathedral, Lomita and Paseo Del Angel where you can find a variety of restaurants and bars with a great lively atmosphere.

vähemmän

“Centrally Located”

So the pro of this hotel is that it is centrally located...nice rooms..the staff is nice..reception area is probably the most non helpful...when we arrived the check in process was not helpful...asked where and how I booked the hotel as I was looking up my reservation. The front desk gentleman fo... lisää

So the pro of this hotel is that it is centrally located...nice rooms..the staff is nice..reception area is probably the most non helpful...when we arrived the check in process was not helpful...asked where and how I booked the hotel as I was looking up my reservation. The front desk gentleman found it and never told me anything until I saw him printing paperwork, therefore I asked him...I extended my stay here one more day out of convenience and the first 2 days had 2 breakfast vouchers and the extension only had 1...then the front desk gal said...well you only get 1 this time...the receptionist area is the most needed area of some customer service training..In my 3 day stay I have seen alot of people upset there at the front desk area, so this in fact is very telling to me..Nonetheless the other staff is great, you can tell that this use to be the "it" hotel in town..very old luxury type of hotel..

vähemmän

“Average but good location”

The hotel is nothing fancy but is well located. The rooms are large and clean and the beds ard very comfortable. We were able to leave our bags past checkout which was a nice convenience. The restaurant was average, nothing spectacular but well cooked and delivered as ordered.

“Friendly ”

Downtown area, secure. Clean cozy, stayed in a suite 3rd time staying here always nice. Disappointed today with the receptionist. When I asked to check in he looked at me like if I was talking in another language, so I repeated my self one more time, and he responded you want a check. The bell... lisää

Downtown area, secure. Clean cozy, stayed in a suite 3rd time staying here always nice. Disappointed today with the receptionist. When I asked to check in he looked at me like if I was talking in another language, so I repeated my self one more time, and he responded you want a check. The bell boy that was on the other edge of counter told him he wants to check in. He Asked for my name checked his computer and said how did you book, so he found it and finished checking me in. He was unprofessional didn’t smile, the bell boy was much better had a nice smile and greeted me when I first walked up. He would of been a Better receptionist and even asked if we needed anything to call his extension to help us out with anything we needed...

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