Parkroyal Collection Kuala Lumpur

“Lovely hotel with friendly staff”

Check in with hesther, she was so attentive and helpful. Even though she was so occupied she still listened to our needs and gave really good recommendations for bar nearby. Thank to her I really enjoyed my dinner at the restaurant she recommended!!! Small advice for the management, please improv… lisää

Check in with hesther, she was so attentive and helpful. Even though she was so occupied she still listened to our needs and gave really good recommendations for bar nearby. Thank to her I really enjoyed my dinner at the restaurant she recommended!!! Small advice for the management, please improve the queue sequence cause the guest was confused whr to queue.

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“Used to be a favorite hotel of mine”

Urban Deluxe twin rooms have very little room for luggage. One wall was entirely mirrored which meant you kept seeing yourselves which was very disconcerting. I get that the effect was an attempt to make it feel like there was double the space but the actual effect was the opposite as you felt crow… lisää

Urban Deluxe twin rooms have very little room for luggage. One wall was entirely mirrored which meant you kept seeing yourselves which was very disconcerting. I get that the effect was an attempt to make it feel like there was double the space but the actual effect was the opposite as you felt crowded seeing yourself in your face all the time. Tiny (only room for one phone) bedside table did have usb port outlet though. Bathroom design is horrendous with a narrow hallway and separate toilet and shower cubicles. There is a small ledge to walk over to get into both the toilet and shower, with numerous trips and potential for easy falls. Shower grouting was also grubby looking and does give you the icks. A lot of wasted long, narrow, empty spaces within this room and bathroom that with superior design, could really have made this a pleasant room instead. The Lifestyle king room had the previous (prior to renovation) bathroom design with shower and toilet in the one room, which is much nicer and that room was also very spacious. So room type definitely plays a part in how much you enjoy your stay. Bottled waters are no longer provided each day. Instead, you are expected to fill your bottles from a rusted unsanitary looking filtered water tap in the bathroom. Definitely not something I expected in a five star hotel. The provided soaps and shampoo (all bulk bottles) are very, very drying. Ended up having to purchase hand wash and body soap from pharmacy down the road. Breakfast buffet was ordinary and a big disappointment. The only nice thing was freshly made pancakes each day. The congee varieties were weird like pumpkin. If you’re going to do an odd flavor (as opposed to the traditional chicken congee) then at least have a plain version available at the same time. Juices were pretty much fruit drinks and not freshly squeezed which is what you would expect from a hotel of this quality. Coffee and tea are no longer brought to your table - you now make it yourself from a machine at the buffet. I also don’t know what they’ve done to the omelettes but they lack the flavor they used to have. All up, the cost cutting done to breakfast is quite evident and disappointed to not get hash browns or any decent potato dish, at all during the week we were there. The shopping and area around the hotel has gone down since the pandemic. It’s no longer as bustling as it used to be - but traffic is still as bad as ever!

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