Hotel Excelsior

“40 years and still standing”

opened in 1983 and as of 2023, when i wrote this review, the building has been around for 40 years. despite its age, it is still well-maintained, and the staff was very kind and helpful in showing us the local cuisine guide. the room was decent, nothing extraordinary, but there were plenty of toi... lisää

opened in 1983 and as of 2023, when i wrote this review, the building has been around for 40 years. despite its age, it is still well-maintained, and the staff was very kind and helpful in showing us the local cuisine guide. the room was decent, nothing extraordinary, but there were plenty of toiletries, so all in all, i had a good stay.

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“Location Wins My Heart”

I have stayed at this hotel several times and this hotel will be my first choice whenever I need to travel to Ipoh, whether for business or pleasure. The only reason to contribute to my choice is that the location of the hotel. It is perfectly located in the heart of the city, which is within wal... lisää

I have stayed at this hotel several times and this hotel will be my first choice whenever I need to travel to Ipoh, whether for business or pleasure. The only reason to contribute to my choice is that the location of the hotel. It is perfectly located in the heart of the city, which is within walking distance to all the famous restaurants. Frankly, this hotel is really outdated and in need of a serious facelift. I noticed that the check-in process is still quite manual, but quick. Had booked the superior room for 2 nights, the room size is adequate and acceptable for 2 people. The king-size bed is excellent and comfortable with lots of amenities that surprised me. The free Wi-Fi connection is not very strong and needs serious upgrading. Guest car park is located on 1-3 floors and requires excellent driving skills to get up to the car park as the winding way to the car park is very intimidating. Also, parking is very limited and you may have to fight for it at weekends. Overall, the location of this hotel won my heart, until I forgave it for being outdated.

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“Good value hotel but rundown”

Location is good but it’s quite rundown. Room used to be comfortable, based on the layout, unfortunately not very well maintained. Corridor towards the room looked dirty and felt dusty. When we settled into our room, we discovered the shower area quickly flooded after showers. The water overflowe... lisää

Location is good but it’s quite rundown. Room used to be comfortable, based on the layout, unfortunately not very well maintained. Corridor towards the room looked dirty and felt dusty. When we settled into our room, we discovered the shower area quickly flooded after showers. The water overflowed and made our bathroom quite messy. We thought drainage was choked but we were told the shower area floor was not well leveled for water to drain properly. We told them we couldn’t stay in that room and live with a flooded bathroom! They moved us to another room. At breakfast table, we found out from our friends that they too have little “flooding problems” in their bathroom but it wasn’t as serious as water drained off quite quickly. So this could mean that the last renovation contractor for this hotel did a terrible job and many guests had to suffer and live with it. Sad… Breakfast buffet offered a fair selection but lack quality. I understand this is a 3-4 stars hotel. But most travelers these days would rather have less choices but higher quality food, example: impress guests with a real good local coffee which is not expensive to provide? First impression counts most! Staff were friendly and responsive but they couldn’t do magic if the hotel itself was rundown.

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