Holiday Inn Sudbury, An Ihg Hotel

“Surprised to say the least”

Stayed in premium room on the top floor with a king bed for one night prior to our camping trip and got a great deal, only paying $150 for the night. They had no problem with us parking our car with a canoe on top. We ended up eating dinner in the restaurant below and it beat expectations; great ... lisää

Stayed in premium room on the top floor with a king bed for one night prior to our camping trip and got a great deal, only paying $150 for the night. They had no problem with us parking our car with a canoe on top. We ended up eating dinner in the restaurant below and it beat expectations; great wine and apps, as well as delicious entrees. The bed and bathroom were clean and what you want from a hotel like this. It was a great stay before heading out into the bush for a week.

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“Great Customer Service”

My wife and I booked in on a Saturday night for a one night stay. Room was very comfortable. However, there was a wedding going on and being on 2nd floor the proximity to the venue caused us to hear constant noise from the DJ. It was very disturbing and we could not sleep. We phoned to complain.... lisää

My wife and I booked in on a Saturday night for a one night stay. Room was very comfortable. However, there was a wedding going on and being on 2nd floor the proximity to the venue caused us to hear constant noise from the DJ. It was very disturbing and we could not sleep. We phoned to complain. After 2 or 3 calls, the manager responded by relocating us to the top floor to a lovely room with a King bed. It was wonderful. He was very kind, soft spoken, and provocative. Believe his name was Paul. We were very much appreciated for his understanding. We were tired and needed a good night's rest.

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“A beat up place.”

I have stayed here several times, out of necessity. I can say that this hotel is quite beat up. Every room I have had suffered from the same lack of care to detail. All the doors and cabinetry are chipped at the bottoms, the doors to mini fridge don't hang straight. In two of the rooms I had, toi... lisää

I have stayed here several times, out of necessity. I can say that this hotel is quite beat up. Every room I have had suffered from the same lack of care to detail. All the doors and cabinetry are chipped at the bottoms, the doors to mini fridge don't hang straight. In two of the rooms I had, toilet paper dispensers were coming out of the wall, just hanging there. One room had rice, yes rice!! in one of the drawers. There is just zero professionalism. Even the small details that are hotel standard - like stacking the towels in a straight pile with folded edge to the front is not done. Ours just looked like they were shoved in. Last room had a stained mattress and a stained mattress cover. Why is this not reported by Housekeeping when they ate changing the bedding!? Staff is nice but don't bother with the breakfast. Food is not good and coffee is terrible. If you can't even make decent coffee...I will say, the beds are comfortable and there are quiet rooms. I believe this hotel gets away with bad quality because they are in a good location. Shame

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“Old and dated..”

The first issue I have is they placed a hold on my credit card at 10 am when I wasn't even close to Sudbury. The hotel is in a sketchy area of Sudbury and we were concerned about parking our truck overnight. The grounds and parking lot are in poor condition with weeds growing everywhere. Adjacent... lisää

The first issue I have is they placed a hold on my credit card at 10 am when I wasn't even close to Sudbury. The hotel is in a sketchy area of Sudbury and we were concerned about parking our truck overnight. The grounds and parking lot are in poor condition with weeds growing everywhere. Adjacent buildings are boarded up and graffiti everywhere. Room smelled stale like a smoker used it. Shower faucet sits underneath shower head, rather than opposite so you get blasted with cold water when you turn it on. Rooms are dated and no complimentary breakfast. Window sheer curtains missing. We canceled our second night and booked the new Hilton instead.

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