Hilton Lac Leamy

“Pricey”

Attended a professional conference at this facility. Very beautiful building and surroundings. The food at the hotel was pricey, so we ate suppers at the attached casino. I like to look after our baggage and was pressured by the doorman to have him do it. The sink was draining very slowly, all but … lisää

Attended a professional conference at this facility. Very beautiful building and surroundings. The food at the hotel was pricey, so we ate suppers at the attached casino. I like to look after our baggage and was pressured by the doorman to have him do it. The sink was draining very slowly, all but plugged. Our concern was dismissed by the maintenance guy assigned.

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“Hotel & Casino”

The hotel is beautiful the layout is awesome the pools are heated and clean all the staff is friendly the gym is well equipped the room was clean but a bit old the leather an the chair was so old it was pealing off but I had a room on the lower level (3rd floor) I won’t hesitate to go back

“Disappointing Service”

I was traveling with a small group (40 people) who had meetings at the hotel as well as a banquet. The information at the entrance describing the location for our meetings was very confusing. Although the staff at the front desk were advised; no changes were ever made. The concierge staff at the… lisää

I was traveling with a small group (40 people) who had meetings at the hotel as well as a banquet. The information at the entrance describing the location for our meetings was very confusing. Although the staff at the front desk were advised; no changes were ever made. The concierge staff at the entrance definitely seemed like they were not happy to be there and rarely greeted guests. After staying at the hotel for 3 consecutive nights, I asked if I could have a delayed check-out by 1 hour (noon rather than 11am). I was advised that this would not be possible since they had a busy day! Not your typical Sunday obviously?? Although the hotel rooms and common areas are very nice, the way I was treated by staff was certainly not up to par for a hotel of this quality. As a Titanium Elite members at another hotel chain, I am used to a much higher quality service!

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“Not happy with host from the service desk”

Checked in: June 26 & 27, 2024 (nights nights). The view from our room given to us was excellent, but I sensed racism, though I could be very wrong. When my credit card was denied, the man said it loud "your card has been denied!". Two of his colleagues looked at us, plus the other customer, so I w… lisää

Checked in: June 26 & 27, 2024 (nights nights). The view from our room given to us was excellent, but I sensed racism, though I could be very wrong. When my credit card was denied, the man said it loud "your card has been denied!". Two of his colleagues looked at us, plus the other customer, so I was embarrassed. I never had that experienced in a 5 star hotel. I am Asian with accent.

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